Neil Gregory

Chief Operating Officer @ Transcard

About

I am an experienced leader in Banking, Finance and Fintech with vast experience building, developing and leading Global teams remotely and in multiple locations across diverse functions. Direct accountability to Senior Executives and responsibility for controlling internal and external stakeholders across multiple regions and business functions. - Portfolio manager / Head of Projects with a successful background in building teams and establishing structure, PMO and repeatable controls to deliver complex projects within set timeframes, budgets and to standard. - Managed multiple and diverse business functions including marketing, regulatory and operations teams understanding the requirements and delivering revenue, savings and required KPIs. - Accomplished in Waterfall, Agile and bespoke methodologies. delivering business, technical and digital change. Direct accountability to Senior Executives and responsibility for controlling diverse internal and external stakeholders across multiple regions and business functions. Experience and skills include: Global Leader Portfolio / Programme Manager Project Manager / PRINCE2 / PMP PMO, Resourcing, Planning Agile / DAIC / Bespoke Methodologies E2E Business Execution Senior Stakeholder Management Budget / Expense Management Salesforce Operational & Business Change Marketing Business Development Customer Data Conversions Suppliers / Vendors Recent Assignments Accountable for onboarding of individual transactions with c. $3bn capacity and +£200m in incremental revenue across APAC, Americas and EMEA through regionally based project teams. Recruited regional project managers in Asia, Australia, UK and the US; building relationships with local teams, delivering over 60 new products and partners in 2020. Introduced a New Global Framework to enable the business to originate, structure and deliver existing & new solutions for our clients faster and more efficiently. Ensured consistent early engagement and increased automation and control through all regions. Developed Global Reporting suite for stakeholders across multiple functions and regions, ensuring that the business was informed and resourced to meet the business requirements. Programme / Portfolio Manager for large scale Partnerships, Network and Loyalty Exit programmes for a leading financial institution, mitigating lost income of £60M and budget £1M+. Project Managed business and marketing / digital areas to deliver market leading offers, new products, new groups, and innovative products.

Country

City

United Kingdom

Industry

Financial Services

Skill

Project Management, Program Management, PRINCE2, Project Delivery, Agile & Waterfall Methodologies, Project Planning, Continuous Improvement, Business Process Improvement, Project Implementation, Business Transformation, Change Management, Process Management, Business Requirements, Strategy, Project Management Office (PMO), Multi-channel Marketing, Business Strategy, Organizational Design, Operations Management, Remediation

Experience

Chief Operating Officer

Transcard

2021-10 - Present · 5 yrs

United States

Executive Vice President of Delivery

Transcard

2021-5 - Present · 5 yrs 5 mos

Chester, England, United Kingdom

Leading the End to End delivery of new product solutions and partners; developing the multi-rail capabilities to provide simplified payments solutions and experiences to businesses and consumers.

Global Head of Deal Client Management

Greensill Capital - in administration

2019-10 - 2021-5 · 1 yr 8 mos

Daresbury, London

Vice President, Head of Marketing Projects

(MBNA) Lloyds Banking Group

2011-9 - 2021-5 · 9 yrs 9 mos

Chester, United Kingdom

Leadership and delivery of all programmes and individual projects managed through the marketing business. Management accountability for a team of Senior Project Managers, Analysts and PMO function delivering business and marketing change. Management oversight and Operational responsibility for all regulatory and rewards change including Change in Terms, FCA requirements and Rewards / Loyalty programmes. Lead for all affinity partner development, new partnerships, products and existing customer product conversions. Overall project and operational responsibility for the process and delivery of all product and price change across Credit Card acquisition and Loyalty Operations.

Vice President, Emerging Risks Department Manager

Bank of America

2009-2 - 2011-9 · 2 yrs 8 mos

Chester, United Kingdom

Responsible for the Loans.co.uk PPI claims, Complaints Legal function, Section 78 Challenge and the OFT Default Fee resolution. Managed 4 distinct areas and over 30 dispute managers through dynamic period of growth and change. Established and developed each area, remaining focused on the regulatory pressures and cost to the business, negotiating and working closely with the Ombudsman, Management Companies and external lawyers. Led the transition of the Loans.co.uk business from Watford to Chester, including technology, process and skill base. Designed calculator and redress models for distinct secured lending broker sales model.

Senior Change Manager

Bank of America

2007-7 - 2009-2 · 1 yr 8 mos

Chester, United Kingdom

Responsibility to investigate and deliver new business opportunities across a range of services and products as the business sought to expand products and services. Established new partnerships with two non-conforming secured lending firms. Sourced and negotiated commercial and service contracts. Developed and managed the contact centre referral process from later stage delinquent and charged off MBNA card accounts to First Union.

Senior Marketing Manager

MBNA

2001-2 - 2007-7 · 6 yrs 6 mos

Chester, United Kingdom

Managed the campaign process for previous MBNA loan customers, non MBNA customers, 3rd party referral channels, retail and affinity partners. Managed a team of marketing campaign managers with accountability to deliver New Business and retail value. Working closely with external agencies, data management companies and partners.