neil young

service delivery officer

About

Service Delivery Officer at West Midlands Police

Country

united kingdom

City

wolverhampton

Industry

law enforcement

Skill

police, crime prevention, evidence, call centers, management, interviews, time management, customer service, background checks, supervisory skills, policy, criminal investigations, investigation, firearms, conflict resolution, crisis management, law enforcement operations, surveillance, criminal justice, analysis, performance management, law enforcement, private investigations

Experience

trainer

west midlands police

1999-3 - 2002-12 · 3 yrs 10 mos

IT, customer service, new recruits

enquiry officer and resource allocator

west midlands police

1990-7 - 1999-3 · 8 yrs 9 mos

dealing wity the public and sending officers to jobs

housing officer

wolverhampton city council

1986-8 - 1990-7 · 4 yrs

Repairs Clerk, Rent Collector and Homeless Family enquries

contact centre supervisor

west midlands police

2002-12 - 2013-11 · 11 yrs

* Rostering and posting around 300 staff to various positions in the department, Call Handling, Visitor Handling, Resource Handling * I use the GMT Planet rostering system, using the information to get the right people in the right place at the right time. * I have been able to minimise the cost of overtime by utilising staff at the right time. This has included reviewining all flexible working patterns to fit into our business. * Planning abstractions for force initiatives and operations. * Bronze Room Manager for the Events Control Suite, ensuring the room runs effectively and that all our partners have the necessary equipment and information

representative

unison

2007-1 - 2012-1 · 5 yrs 1 mo

service delivery officer

west midlands police

2013-11 - Present · 12 yrs 11 mos

* My new role within the WMP is to ensure the force meets its Service Level Agreement for call handling. * Making sure that staff are using systems correctly and dealing with callers promptly. * Analysing performance data. * Using data to help coach and improve staff performance. * Attending Daily Management Meeting to present the performance data for the previous day * Finding solutions to staff shortfalls