neil taylor

junior analyst and developer

About

A diligent, adaptable and resourceful 2nd Line Local Support Analyst with excellent analytical and problem solving skills combined with strong customer liaison expertise. Possessing exceptional communication skills, have a dynamic self-starter approach and am able to apply my skills in technically inventive and adaptable ways. Versatile, able to work well as part of a team but has the self motivation to work alone.

Country

united kingdom

City

northampton

Industry

hospital & health care

Skill

dameware, html, microsoft office, blackberry, hardware installation, bootstrap, windows server, archibus, active directory, github, tcp/ip, windows 7, itil, technical support, dhcp, windows phone, css, sql

Experience

area systems operator

hm forces

2003-7 - 2010-5 · 6 yrs 11 mos

junior analyst and developer

comtact ltd.

2014-10 - Present · 12 yrs

Providing Application Support, including SQL and User & Server Administration, to the application suite, at St Andrews Healthcare.

senior local support analyst

comtact ltd.

2013-10 - Present · 13 yrs

* Providing remote and desk-side 2nd Line Support, including support for : * Windows 7 Desktops & Laptops * Windows and Blackberry mobile devices * Various HP hardware * Server 2008 user/group administration tasks

senior local support analyst

st andrew's healthcare

2010-7 - Present · 16 yrs 3 mos

Providing 2nd line support, locally and remotely, to 4 sites inlcluding Northampton, Essex, Birmingham and Mansfield.

Education

the open university

2013-1 - 2019-1 · 6 yrs 1 mo

Currently studying for a BSc in Computing and IT (Software Development Pathway) Modules include (but not limited to) : Web technologies Algorithms, data structures and computability Object-oriented Java programming Software engineering