Neil Ashton

Service Manager @ Access Platform Sales (APS)

About

With over 30 years of professional experience, I specialize in aftercare services, customer satisfaction, and process optimization in the Mobile Elevating Work Platform (MEWP) industry. As Service Manager at Access Platform Sales (APS), I am driven to enhance support systems and deliver exceptional service to clients, aligning with the company’s commitment to quality and customer success. My goal is to create impactful change by fostering collaboration and leveraging my expertise to build meaningful relationships while addressing challenges with innovative solutions. At Access Platform Sales (APS), I oversee aftercare services, ensuring efficient support for MEWP users. Collaborating with cross-functional teams, we implemented streamlined processes, cutting response times. Our efforts increased service efficiency and strengthened client relationships, contributing to a growth in repeat business. My focus remains on driving operational excellence and client satisfaction through strategic improvements and team development.

Country

United Kingdom

City

Swadlincote

Industry

Automotive

Skill

Energetic Leadership, Cross-border Transactions, Personal Development, Service Operations, Technology Solutions, Resource Planning, Engineering Design, Operations, Customer Engagement, Acquisitions, Acquisition Integration, Commercial Management, Leadership, Business Planning, Business Development, Bid Processes, Senior Stakeholder Management, Relationship Building, Management, Mechanical Engineering

Experience

Service Manager

Access Platform Sales (APS)

2025-7 - Present · 1 yr 3 mos

United Kingdom

• Oversee the Aftercare services for all Mobile Elevating Work Platform (MEWP) users, ensuring high-quality support and satisfaction. • Implemented streamlined processes that improved response times by 30%, enhancing customer experience. • Collaborated with cross-functional teams to develop training programs, resulting in a 25% increase in service efficiency. • Fostered strong relationships with clients, contributing to a 15% growth in repeat business for Access Platform Sales (APS).