nehemiah kidd

Work in a fast-paced call center environment to take incoming technical calls from customers. Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. May remotely configure and troubleshoot client's equipment or simply educate customers. In the event the issue cannot be resolved, then would escalate the call to the next tier of support or arrange dates, times & access arrangements for a service call. Utilize multiple computers and databases to record of the results of my interactions.

Troubleshoots, repairs and maintains computer hardware and software. Meets and communicates with customers and vendors about quotes, issues, implementations and information requests. Installs and relocates computer hardware and software. Documents time, inventory, and work completed. Provides end user computer environment support

* RENTAL SALES ASSOCIATE, AVIS BUDGET GROUP * July 2011 – May 2014 * Qualify customers using company rental requirement guidelines. * Assisted customers with vehicle rental to ensure a positive customer experience. * Promoted additional products and services. * Assigned to do gas audit, car count and cash deposits on nightly bases. * Ability to meet sales goals using company sales techniques.

* Qualify customers using company rental requirement guidelines. * Greet the customers to Advantage and walk customers to vehicle. * Followed the five step sales process every time with every customer. * Met and exceeded monthly sales goals. * Focused more on the customer needs and wants to better assist them. * Nightly car,gps,travel tab audits.