Neha J.

Customer Success Manager @ Multiplier

About

With a strong background in customer success and direct sales, I am passionate about helping organizations leverage advanced technologies to drive growth and success. At Multiplier, I play a key role in ensuring our clients, particularly in the EMEA region, fully benefit from our services by aligning solutions to meet their unique business needs and fostering efficient, sustainable growth. During my time at Oracle, I contributed to the customization of Oracle Linux for critical applications, optimizing performance and enabling seamless cloud migration for our clients. This hands-on experience honed my problem-solving skills and deepened my ability to manage complex client relationships, driving meaningful outcomes. At Multiplier, I continue to apply these skills, working closely with clients to ensure their success and facilitating technological innovations that propel their business forward. I am committed to delivering impactful solutions that enhance customer satisfaction and drive long-term value.

Country

India

City

Noida

Industry

Information Technology & Services

Skill

Revolut People, Stakeholder Management, Client Advocacy., Problem Solving, Client Health Monitoring., Cross-functional Collaboration, Feedback Analysis, Product Improvement., Retention Management, Customer Success, Direct Sales, EMEA, Virtualization, CXO level engagement, Client Relations, Linux, Account Management, Solution Selling, Business Development, Financial Advisory, Sales, Investment Management, C, PowerPoint

Experience

Customer Success Manager

Multiplier

2023-2 - Present · 3 yrs 8 mos

Delhi, India

1.Client Onboarding & Success: Lead seamless onboarding and implementation of Multiplier’s solutions, ensuring clients quickly realize value through effective training and tailored setup. 2. Relationship Management: Build and maintain strong, trust-based relationships with clients in the EMEA region, acting as their advocate and ensuring their needs are met consistently. 3. Proactive Retention: Monitor customer health, resolve issues promptly, and proactively engage clients to ensure long-term satisfaction, retention, and success. 4. Growth & Expansion: Identify upsell and cross-sell opportunities, working closely with sales teams to drive expansion and maximize value for clients. 5. Collaboration & Feedback: Collaborate with internal teams (Sales, Product, Engineering) to optimize client experience, while leveraging customer feedback to inform product enhancements.

Account Manager

Oracle

2019-8 - 2022-12 · 3 yrs 5 mos

Noida Area, India

Primary focus on Oracle Linux and Virtualization & Vbox. Help organizations set up Oracle Linux to optimize their infrastructure for mission-critical applications such as SAP workloads, on-premises or in the cloud in EMEA region. Thus, increase performance, security, and get Cloud-ready.