Neha Pandey

Assistant Vice President @ HDFC Bank

About

Banking professional with 18+ years of experience across retail and SME banking, branch leadership, risk management, and institutional business. Currently aligned toward non-coding roles in the banking technology and digital transformation space, leveraging deep domain expertise in core banking processes, working capital, digital workflows, compliance, and customer journeys. Experienced in business requirement gathering, process improvement, system adoption, and change enablement—acting as a bridge between business users, operations, risk, and technology teams. Interested in roles across Business Analysis, Product Support, Digital Banking, and Banking Consulting within global financial institutions and fintech ecosystems.

Country

India

City

Kolkata

Industry

Banking

Skill

SME & Retail Banking, Compliance & Audit, UAT Support (Business), Working Capital (CC/OD), Stakeholder Management, Requirement Gathering, Process Mapping, Digital Banking , Core Banking Systems, Business Analysis (Banking Domain), Customer Relationship Management (CRM), Team Management

Experience

Assistant Vice President

HDFC Bank

2020-6 - Present · 6 yrs 4 mos

Kolkata, West Bengal, India

Owned branch-level delivery of retail and SME banking products across digital and assisted channels Supported rollout and adoption of digital banking features and revised process workflows Acted as domain SME for core banking and digital journeys including account opening, KYC, servicing, loans, and CC/OD Enabled institutional and SME clients (hospitals, schools, colleges) on payment solutions and transaction banking platforms Coordinated with central teams to ensure smooth implementation of product and process changes Conducted training and change enablement for branch teams to drive adoption and correct usage Provided post-implementation support to stabilize processes and resolve user issues Ensured strong customer experience, portfolio quality, and audit compliance

Deputy Branch Manager

ICICI Bank

2020-2 - 2020-4 · 3 mos

Kolkata

Supported product and process initiatives across retail and SME banking Coordinated adoption of new workflows and digital tools at branch level Acted as bridge between branch users and central teams during process changes

Regional Risk Manager

ICICI Bank

2018-5 - 2020-2 · 1 yr 10 mos

Kolkata Area, India

Supported enhancement of risk and compliance processes through system-driven controls Reviewed SME and working capital portfolios to identify process and monitoring gaps Provided functional inputs to improve reporting accuracy and control frameworks Supported branches during audits through correct system usage and adherence to workflows

Deputy Branch Manager

ICICI Bank

2012-5 - 2018-4 · 6 yrs

Kolkata, West Bengal

Customer Service Manager

ICICI Bank

2009-5 - 2012-4 · 3 yrs

Kolkata, West Bengal

Executed core banking transactions and supported service workflows Built foundational understanding of banking platforms, controls, and customer journeys

Customer Service Officer

ICICI Bank

2007-10 - 2009-5 · 1 yr 8 mos

Kolkata, West Bengal, India

- Handled demat desk, forex transactions, and liability account servicing - Supported lead generation for asset products and client onboarding - Delivered compliant, prompt service across all banking channels - Contributed to branch-level business targets through superior client handling