Neha Gopinath

- Performed data analysis on 1,000+ inquiry, engagement, and enrollment records to identify trends, variances, and bottlenecks, driving 30% improvement in outreach targeting and resource planning. - Designed KPI frameworks and built automated dashboards using Excel, Power BI, and structured data models, increasing executive visibility by 40% and reducing manual reporting by 35%. - Gathered business requirements from Admissions, Student Services, and IT teams and translated them into functional specifications, data reports, and workflow enhancements, reducing response SLAs by 25%. - Conducted root-cause analysis, segmentation, data validation, and variance analysis to optimize communication strategies and improve response rates by 22%. - Supported process optimization, data governance, system integration, and reporting standardization initiatives across cross-functional teams.

Graduate Teaching Assistant for Course - INFO 7375 Prompt Engineering for Generative AI As a Teaching Assistant for the Prompt Engineering for Generative AI course, I supported the professor in guiding students through practical GenAI exercises. I demonstrated a wide range of concepts and tools, including prompt design (Few-shot, CoT, GK), Transfer Learning, RAG, Azure Prompt Flow, LangChain workflows, and Promptfoo-based evaluation scenarios. I also led technical sessions on prompt hacking and defense strategies, helping students understand and apply responsible AI practices. Professor valued my proactiveness, efficiency, and strong organizational and collaborative skills that helped create a positive learning environment.

- Interviewed 50+ student candidates and co-led 10+ career and tech events, streamlining onboarding and improving new student integration. - Managed 6+ cross-campus initiatives, including social media, office hours, newsletters, and website updates, boosting student engagement by 25%. - Mentored 100+ students, authored the Arlington Campus handbook, interpreted data from all ambassadors' data, and created Excel-based reports and presentations.

Graduate Teaching Assistant for Course- INFO6215 Business Analysis and Information Engineering As a Teaching Assistant for the Business Analysis and Information Engineering course, I supported the professor in delivering core concepts such as requirements gathering, process modeling, stakeholder analysis, and system design. I helped students understand business workflows and assisted in grading, mentoring, and hosting review sessions to enhance their analytical and technical skills.

Mentoring potential students across diverse campuses. Crafting a comprehensive Arlington Campus handbook, employing a systematic approach. Conducting quarterly Excel-based inquiry reports to analyze performance, analyze received inquiries, and enhance resolution processes.

• Salesforce Implementation & Adoption: Configured Salesforce features (Roles, Tasks, Email alerts, Web-to-lead, Outlook integration, Approval flows, Dashboards) to align with Sales Ops needs and delivered training sessions that improved CRM adoption and KPI visibility by 30% • Dashboard Modernization & Analytics: Revamped Salesforce dashboards and integrated Power BI for unified KPI tracking, enabling faster portfolio insights and reducing manual reporting • Workflow Automation & Cross-Team Efficiency: Automated reporting processes and standardized data flows across Sales, Marketing, Contracts, and Engineering, improving operational efficiency by 25% • Requirements Documentation: Authored user stories, acceptance criteria, and functional specs; synthesized stakeholder feedback into clear requirements that informed Salesforce enhancements and roadmap priorities

• Client Onboarding & SLA Optimization: Enhanced enterprise onboarding workflows for global customers, improving efficiency by 20%, meeting SLA timelines, and contributing to 95% client retention and higher customer satisfaction scores • Platform Optimization & GTM Enablement: Improved SAP Sales & Service Cloud modules (orders, pricing, workflows, AWS migrations) to support GTM KPIs, streamline sales processes, and enable scalable digital transformation across customer accounts * Customer Experience: Hands-on experience in Customer Success Management, I achieved a 95% post-implementation customer retention rate and reduced onboarding time by 20% through streamlined processes, and up to the Go-Live stage * Integration and Implementations: Worked on projects involving C4C TLC, AWS Migration, and C4C Sales. My skills include setting up business roles, implementing access restrictions, defining approval processes, configuring workflows, and conducting fine-tuning activities. • Operational Efficiency & Incident Reduction: Delivered data-driven system improvements that reduced incident resolution time by 30%, increased knowledge-base utilization by 40%, and strengthened alignment with global SLA requirements

Supported various aspects of machine tool production and operations, gaining valuable hands-on experience in manufacturing processes, quality control, and workflow optimization.

Worked with the marketing team to draw a marketing plan and did content writing for the services given by the company to the clients and brought potential clients to the organization.

Application Engineer and Development(INFO5100) Business Analysis and Information Engineering(INFO6215) Data Science Engineering Methods and Tools(INFO6105) Data Management and Database Design(DAMG6210) Network Structures and Cloud Computing(CSYE6225) Theory & Practical Application AI Generative Model(CSYE7380) UX Masterclass for Engineers(INFO7374) Web Design and User Experience Engineering(INFO6150)