Neethu Anna Mathew

Technical Support Analyst @ Sysoft

About

IT Support Specialist with hands-on experience in MSP environments, providing technical support across Microsoft 365, backups (Datto, Unitrends, Acronis), and endpoint security. Skilled in ticket triage, system monitoring, and client training with tools like IT Glue, MyGlue, and Graphus. Passionate about problem-solving, documenting processes, and ensuring smooth IT operations for clients. Actively seeking opportunities to contribute my skills and grow within a dynamic IT team.

Country

Canada

City

Brampton

Industry

Information Technology & Services

Skill

Network Administration, C (Programming Language), Python (Programming Language), MATLAB, LabVIEW, C++, HTML, MySQL, Wireshark, VMware Workstation, Packet Tracer, Non-Fungible Tokens (NFTs), Blockchain, Internet of Things (IoT), Wireless Networking

Experience

Technical Support Analyst

Sysoft

2025-11 - Present · 11 mos

Toronto, Ontario, Canada

MSP IT Support Specialist

Micro Computer Consulting Inc.

2023-5 - 2025-11 · 2 yrs 7 mos

Mississauga, Ontario, Canada

Junior IT Support Intern

Micro Computer Consulting Inc.

2022-8 - 2023-5 · 10 mos

Mississauga, Ontario, Canada

Configure new computers for clients based on client specifications, backup/ reload the PCs. Troubleshooting hardware/ software problems and perform OS Optimization. Identify and fix any security vulnerabilities, patch updates. Troubleshooting issues with VPN, create VPN connections and domain privileges. Setup and configure watch guard VPN. Contacted Lenovo PC support and raised tickets for client laptops complaints for service request/ replacement.

Shift Manager

KFC Canada (Yum! Brands Subsidiary)

2021-10 - 2024-6 · 2 yrs 9 mos

Mississauga, Ontario, Canada

Stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency and customer service. Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on the shift.

IT Support

SAFCO International, Dubai, U.A.E.

2017-11 - 2020-5 · 2 yrs 7 mos

Dubai, United Arab Emirates

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company. Setting up accounts for new users.