Neeraj S Sharma

As Vice President - Customer Success, I lead the end-to-end customer lifecycle under a unified “One Customer Success” strategy — bringing together Professional Services Delivery, Technical Support, Customer Success Management, Renewals, and our Center of Excellence (CoE). My charter is to design and drive a holistic customer experience, where success is not a department but a shared mission — ensuring every customer touchpoint is proactive, value-driven, and measurable. - Building integrated delivery models aligning PS, Support & CS for accelerated onboarding and time-to-value - Instituted health-based engagement frameworks to reduce churn and improve NRR - Driving scalable processes across geographies to ensure consistent CX, measurable KPIs, and cost efficiency - Championing outcome-focused adoption strategies, renewals hygiene, and trusted advisory positioning - Collaborating with Product, Engineering, and Sales for voice-of-customer feedback loops and expansion motion Mission: Empower customers to realize full value from our platform while turning every post-sale interaction into a lever for retention, growth, and advocacy.

🚀 Leading technology-driven business expansion, customer success, and revenue growth across South & North regions. As Field CTO & Business Head, I bridge technology strategy with business outcomes, ensuring clients leverage cutting-edge solutions for transformation. Key Achievements & Impact: ✔ Revenue Growth & Strategic Sales: Scaled consulting services, driving multi-million-dollar deals and establishing new revenue streams. ✔ CXO-Level Advisory: Engaged with CIOs, CTOs, and business leaders to align IT strategy with business objectives. ✔ Cybersecurity, Automation, Data, Observability & Cloud Transformation: Spearheaded discussions with customer all the technology areas , Wysetek work upon ✔ High-Impact Leadership: Built and mentored high-performing technical & sales teams, reducing attrition while improving team productivity. ✔ Executive Alliance Management: Strengthened relationships with OEMs and technology partners, ensuring strategic collaboration. In addition to driving Customer Success, I'm responsible for key business initiatives. This includes managing the hiring process to build a high-performing team, fostering business growth through strategic planning and execution, ensuring profitability, and cultivating strong relationships with our OEM partners through executive alliance management.

📌 Led global customer success, presales, and delivery efforts for cutting-edge 5G Telco Cloud (IaaS, CaaS) & Application Delivery projects. Worked closely with global clients across Germany, APAC, and North America to drive seamless deployments and maximize business outcomes. Key Achievements & Impact: ✔ Global Project Leadership: Led 5G Telco Cloud deployment across Germany, managing infrastructure design, security, and scalability. ✔ Multi-Million Dollar Deals: Upsold/cross-sold products & services, boosting recurring revenue. ✔ Vendor & Stakeholder Management: Negotiated contracts with OEMs, partners, and enterprise customers to align expectations & SLAs. ✔ Team & Process Optimization: Managed a distributed team across India, Singapore, and Germany, ensuring project success within budgets & timelines.

💼 Led the Professional Services division (Sales & Delivery) for India, driving digital transformation, cloud adoption, and cybersecurity initiatives across industries like BFSI, Pharma, Telecom, and IT. Key Achievements & Impact: ✔ $4M+ Annual Revenue Growth: Expanded service sales, closing the largest Citrix consulting deal (worth $3.9M globally). ✔ Strategic Partnerships: Built key alliances with Wipro, Cognizant, Infosys, creating a sustainable Sell-To & Sell-Through service revenue model. ✔ Cybersecurity & IT Modernization: Led transformation projects in SD-WAN, Zero Trust, WAF, Load Balancers, SSL VPN, SASE, and Cloud Security. ✔ Process Improvement: Developed new consulting frameworks, improving project delivery efficiency and customer engagement models.

📌 Led enterprise architecture, solution design, and consulting for networking, security, and cloud transformation projects across APJ. ✔ Enterprise IT Architect: Designed and implemented complex IT solutions, ensuring scalability, security, and efficiency. ✔ Customer-Centric Consulting: Drove direct engagement with enterprise clients, aligning business goals with technology solutions. ✔ Training & Enablement: Mentored teams, creating a COE (Center of Excellence) for Networking & Security in APJ.

As a Lead Escalation Engineer I was an SME in Citrix SDWAN , ADC, WAF and XenServer Products and setup L3-Technical Support Teams for the same

🚀 Early career in Networking , worked on global projects as an SME for MPLS, BGP, ATM, Frame-Relay and IT infrastructure, Network Design etc.