Neeraj Tiwari

AI, Digital & Enterprise Transformation

Industry: Food eCommerce Brands: KFC, Pizza Hut, Hardees, Wimpy, Krispy Kreme Market Focus: UAE, KSA , Kuwait Egypt , Qatar , Bahrain , Oman, Jordan , Lebanon • Developed eCommerce/Digital Enterprise architecture and 5-year Strategy to grow the online business. Build Engineering team for eCommerce Platform & Mobile App. Developed micro services eCommerce platform (Multi-country, Multi-currency, Mult -Language) based on Open Source Technologies (Node.js, Mongo, J2EE, Kafka, Aerospike(in memory No SQL DB), etc from scratch. • Developed Multi-country (UAE , KSA , QATAR , BAHRAIN , EGYPT , KUWAIT & OMAN) • KFC, Pizza Hut & Hardees App for Android and iOS with million + Download and 4.6 * Rating Developed Digital Platform to integrate from 50 + Aggregator (Talabat , Hunger station, Jahez etc) across MENA Drive & Supported 100 % + growth in Digital Revenue YoY 900 M $ Digital Operation and Introduces 30 + KPIs to monitor and Improve Set Up entire Digital platform and Digital products on Azure/Amazon Cloud to optimized infra expanses and time to market. • Architect, Developed & Run Loyalty for KFC customers across MENA • Architect, Developed DPOD (Dynamic Pricing, Offers & Discount) framework to improve o Conversion Rate o Dynamic Delivery Fees o EBITDA • Architect, Developed CDP (Customer Data Platform) for Americana brands to o Digital Marketing Expenses o Single view of Customer across brand and country o CRM o Personalization (Content and Offer)

Industry: OTT / Media-tech Products: Zee5, India.com, Zeenews.com. Bollywoodlife.com, DNA Market Focus: India, APAC, Middle East, Europe,USA  A thought leader on emerging Digital technologies, articulating the enterprise's role in it internally & externally ( IoT, Artificial Intelligence, Cognitive Analysis, Data Science)  Responsible for Digital Strategy, Initiatives execution, and commitment towards delivering business benefits  Develop Solution architecture for all Digital initiative for Essel Group of companies  Drive Digital Products and Technology for Essel Group of Companies  Define strategy to increase revenue per User  Define Enterprise technology framework and develop support framework accordingly  Help Management in evaluating eCommerce Business case to invest in the venture  Create Strategy to Monetize Zee Content  Responsible for managing innovation within the organization through various channels including Pilots, POC, Technology labs, Immersion models etc.

Industry: QSR-Food eCommerce Brands: Dominos, Dunkin Donuts Market Focus: India, Srilanka  Drive Digital Products and Technology for Jubilant Group of Companies  Manage technology to drive 800 Cr of eCommerce business  Plan Budget to offer eCommerce services for Group of Companies (Dominos India , Dominos Srilanka & Dunkin Donuts)  Drive Digital transformation  Setting up new robust, scalable platform to support exponential growth to business in coming years  Architecting Omni channel experience to customer  Setting up Call center to offer superior, consistent and personalized experience.  Drive efficiency in the internal process of eCommerce  Work with Big Four consultancies to create future road map of technology in eCommerce space  Participate in the annual budgeting and planning process for the assigned business units, and tracks spend for the Business unit.  Ensure the alignment of projects with the technology that provides maximum return of investment (ROI). Review and analyze the effectiveness and efficiency of existing requirements-gathering processes, and develop strategies for enhancing or further leveraging these processes.  Ensure timely Service Level Agreement (SLA) reporting and negotiations to enhance value to the business unit.  Work with Finance team to build a technology platform , that help to finance to reconcile order coming through different channels  Manage efficient routing of orders coming from different digital channels to restaurants POS  Accountable to offer ROI of all the investment made in Digital commerce space  Manage and work with external food aggregator to offer platform that can be integrated with them.  Manage mobility space with offering app for Android, iOS and windows.  Work with Brand and marketing team to help them to conceptualized online campaigns.  Work with customer care team to make a platform and process that can capture customer’s feedback and assign it to respected team member to act.

My responsibilities includes End to end eCommerce Implementation ,Solution Architecture, Product Development , Help Customer for eCommerce Process, Pre - Sales activities , UI and UX