Neena Thomas, Assoc CIPD

Conduct salary benchmarking to ensure compensation remains competitive with market trends. Develop and implement HR policies that foster a positive and inclusive workplace culture. Provide training and coaching to managers and employees on employee relations and conflict resolution. Manage workplace investigations, exit interviews, and offboarding processes with fairness and consistency. Advise leadership on performance management, succession planning, and talent development strategies. Drive employee engagement initiatives, including surveys and retention programs, to strengthen morale. Leverage HR analytics to identify trends and recommend proactive employee relations solutions.

Providing overall support & guidance for the smooth functioning & enhancement of the HR & Operation department by determining the needs of the staff, overseeing the quality of deliverables, and managing team relationships effectively to ensure exceptional performance. •Recruitment: Identifying potential candidates through various sources, creating & maintaining talent pool, ATS, screening and assessments of candidates by reviewing resumes, conducting interviews, reference checks and background verifications. •On-boarding and Induction: Collecting on-boarding documents from the candidates and arranging it in specific format as is required by the client. Preparing the induction presentation and conducting the orientation meeting. •Project Coordination: Interacting with Clients & coordinating with candidates, assisting in the execution of ongoing staffing and recruitment, scheduling interviews, training and assessments, Documents management etc. •Grievances redressal: Recording employee grievances through email, phone and WhatsApp and following up to resolve it by assigning to the concerned department. Confirming from the employee before marking the issue as closed. •Welfare meetings: Attending welfare meeting at the project site and resolving employee grievances. •Document/Certificate preparation: Project completion notice; Salary certificate; No objection certificate for driving licenses, Termination notice, Warning letters etc. are prepared on as and when needed basis. •Employee database: Maintaining and updating the employee database electronically and physically. •Off- boarding: Exit process management in compliance with company policies and relevant labor laws, conducting exit interview, releasing experience certificate, notifying PRO with the exit information, working closely with Payroll department to ensure accurate and timely final settlements. •Well being initiatives & CSR: Organizing health camps for the employees; philanthropic and charity activities.

HR Systems and Reporting: Contributed to HR objectives by developing systems, metrics, and reports to meet company needs; Produced and submitted regular HR activity reports. Employee Relations and Advisory: Delivered a dedicated HR advisory service, addressing employee relations matters and resolving grievances. Recruitment and Talent Acquisition: Managed end-to-end recruitment, including job postings, sourcing, interviewing, and onboarding; Collaborated with hiring managers to meet staffing needs, crafting job descriptions and talent acquisition strategies. Onboarding and Offboarding: Led new hire onboarding programs, ensuring a smooth transition and comprehensive orientation; Managed offboarding procedures, including exit interviews, clearance processes, and final settlements. Performance Management: Oversaw the performance appraisal process, providing constructive feedback and assisting managers with goal-setting; Monitored employee performance, identifying high performers and those needing improvement. Compensation and Benefits: Administered compensation and benefits programs, including salary reviews and bonuses; Conducted market research to ensure competitive compensation practices. Compliance and Policy Implementation: Ensured compliance with labor laws and company policies; Developed, updated, and enforced HR policies in alignment with legal requirements. HR Metrics and Reporting: Tracked and analyzed HR metrics such as turnover rates and employee satisfaction; Prepared and presented reports to senior management for strategic decision-making. Health, Safety, and Wellness: Promoted workplace safety and developed wellness programs to support employee well-being; Conducted risk assessments and ensured compliance with safety regulations.

Recruitment and Candidate Management: Assisted in the end-to-end recruitment process by sourcing candidates, updating the candidate database, and coordinating interview schedules. Employee Onboarding and Offboarding: Facilitated the onboarding process for new hires by conducting initial orientation sessions and ensuring all necessary documentation is completed; Assisted in the offboarding process by managing exit procedures and ensuring compliance with company policies. Employee Records and Documentation: Updated and maintained accurate employee records in both hard and soft copies, reflecting new hires, changes in employment status, and other personnel data; Processed documentation related to various HR activities, including onboarding, offboarding, training, grievances, and performance evaluations. Employee Queries and Support: Served as a point of contact for employee queries, ensuring timely and efficient responses to inquiries regarding HR policies, benefits, and procedures; Provided clerical and administrative support to HR executives, assisting in the smooth operation of HR functions. Payroll and Attendance Management: Assisted in the preparation of payroll by gathering and providing relevant employee data to the payroll team; Maintained and monitored the attendance system, prepared and submitted monthly attendance reports to management. Projects and Coordination: Coordinated and supported company projects, including meetings, training sessions, surveys, ensuring all activities are well-organized and documented; Recorded minutes during meetings and distributed them to relevant stakeholders. Calendar and Event Management: Scheduled key events Service coordinator: Providing first level support to the clients for the various business practice specific and customer proprietary software programs; Responding to online and telephonic queries; Liaising between OGES and the client to provide the service most suitable to the client’s needs, cost and time restraints.

• Provided technical support for the various business practice specific and customer proprietary software programs • Liaised with team members and the Service Desk Manager to identify appropriate levels of escalation where necessary • Diagnosed faults and service requests referring to team members where necessary in order to resolve problems • Ensured service requests are routed to the appropriate service provider • Managed incoming help requests from users both over the telephone and by e-mail • Referred more complex problems (when required) to the appropriately experienced technician • Recorded, tracked and documented the help desk problem-solving process, including all successful and unsuccessful actions through to final issue resolution • Evaluated documented resolutions and analysed trends to find ways to prevent future problems • Trained the new team members in the Helpdesk Operations

• Was responsible for ensuring compliance of standard practices. • Helped streamline some of the company’s processes in line with ISO standards. • Worked closely with IT project managers, database programmers and web developers. • Liaised with staff in other departments and with external contacts. • Tracked cash flow. • Invoicing- received and process all invoices, expense forms and requests for payment. • Dealt with daily transactions for the petty cash and ensured that reconciliations are completed on a weekly basis. • Verified calculations and input codes into the Accounts system in an accurate manner. • Ensured all filing is done in a timely and accurate manner. • Prepared and processed purchase orders, invoices, cheque requests, manual cheques and contract payments. • Data base management - setting up storage, back-up and ensuring the database has adequate storage. • Communicated regularly with technical, applications and operational staff to ensure database integrity and security. • Produced need-based reports from the database.

• Supported NCR employees across the globe in troubleshooting technical problems with NCR applications like ERP, Dynacomm and Telnet • Resolved issues related to various Operating Systems like Windows98, Windows 2000Pro, Windows XP Pro, resolving all kinds of Microsoft Application issues • Resolved issues related with NCR’s LAN and Remote Access VPN used by virtual employees • Resolved client messaging issues including Outlook, Outlook Express and Exchange server Connectivity as well as migration issues • Used Remedy ARS to log issues and escalations