Neema Matiku

Back Office Executive @ SchoolPay Tanzania

About

Customer service and operations professional with over 4 years of experience in the telecommunications sector (Halotel & Airtel) and currently serving as a Back Office Executive at SchoolPay Tanzania. I specialize in backend operations, digital payment reconciliation, client support, and internal coordination. My background includes handling large volumes of customer interactions, resolving technical and financial issues, and ensuring operational accuracy. At SchoolPay, I manage digital school payment reconciliations, support school onboarding, and work closely with telecom partners to ensure seamless system integration. I am passionate about process efficiency, accuracy in data handling, and delivering dependable back-end support that empowers front-line service and client retention. Key Skills: Transaction Reconciliation & Financial Data Management Customer Service & Client Relations Back Office Operations & Documentation Telecom Payment Systems & Integration Issue Resolution & Escalation Process Improvement & Efficiency Report Generation & Data Analysis Team Coordination & Cross-Functional Collaboration Confidentiality & Data Integrity

Country

Tanzania

City

Dar es-Salaam

Industry

Computer Software

Skill

Data Processing, Customer Relationship Management (CRM), Customer Experience, Strategy, Data Analysis, Account Management, Analytical Skills, Business Analysis, Advertising, Accounting, Financial Analysis

Experience

Back Office Executive

SchoolPay Tanzania

2024-8 - Present · 2 yrs 2 mos

Dar es Salaam, Tanzania

Detail-oriented and reliable Back Office Executive with strong experience supporting digital payment systems and backend operations in the education and fintech space. I specialize in handling financial data, system reconciliation, documentation, and internal coordination to ensure smooth day-to-day operations. Currently working at SchoolPay, I manage transaction processing, school onboarding support, and backend reporting for schools using our digital payment system. I’m passionate about operational accuracy, internal efficiency, and contributing to long-term client satisfaction through strong backend support.

Customer Support Specialist

Airtel Tanzania

2023-5 - 2024-8 · 1 yr 4 mos

Dar es Salaam, Tanzania

Dedicated Call Center Representative,providing excellent customer support, handling inquiries, and resolving issues efficiently to ensure customer satisfaction.