Neel Master

Vice-President, Product Management @ Mastercard

About

I lead the commercialization and market deployment of large-scale digital payments platforms in regulated enterprise environments. My work focuses on turning complex capabilities — tokenization, virtualization, fraud, and new payment flows — into real-world adoption, revenue, and operational scale across the U.S. and Canada. Over the past several years, I’ve been trusted to step into high-stakes, ambiguous situations: rebooting underperforming go-to-market motions, coordinating multi-org responses to risk and fraud, and scaling core platforms through regulatory, technical, and commercial constraints. I’ve led and developed teams responsible for: – Commercializing and scaling tokenization and digital credentials – Driving measurable revenue growth and approval-rate performance – Executing cross-functional launches spanning product, ops, risk, legal, and sales – Restoring clarity and momentum in fragmented or high-pressure initiatives I’m most effective in roles where success depends less on writing specs and more on orchestration: aligning stakeholders, setting operating models, and making sure that complex products actually work at scale in-market.

Country

United States

City

New York City Metropolitan Area

Industry

Information Technology & Services

Skill

Management Consulting, Strategy, Financial Services, Business Strategy, Customer Experience, Analytics, Marketing Strategy, Project Management, Business Process Improvement, Product Development, Strategic Partnerships, Valuation, Leadership, Customer Experience Design, Financial Product Development, Strategic Planning, Competitive Analysis, Business Transformation, Financial Modeling, Financial Analysis

Experience

Vice-President, Product Management

Mastercard

2020-2 - Present · 6 yrs 8 mos

New York, NY

Lead a team of product managers driving commercialization of tokenization and ecommerce checkout solutions for Mastercard's largest region.

Vice President, Product Development & Innovation

Mastercard

2018-6 - 2020-2 · 1 yr 9 mos

Greater New York City Area

Built and led a first-of-its-kind internal consulting group to conduct real-world API implementations of Mastercard products, and drive improvements to product and developer experience.

Director, Product Development & Innovation

Mastercard

2016-11 - 2018-5 · 1 yr 7 mos

Greater New York City Area

Built a global team to drive the commercialization of Qkr, a mobile order and payment ecosystem founded in Mastercard Labs. Grew direct report team 2.5X in 18mo. Delivered 31% YOY growth in Qkr's acceptance footprint by enabling strategic partnerships with F&B providers (e.g. Pizza Hut, TGIF), large issuers (e.g., Santander, NedBank, Rakbank), and ecosystem partners (e.g., Oracle, Civica).

Enterprise Relationship Manager

2015-6 - 2016-11 · 1 yr 6 mos

New York, New York

Drove aggressive revenue growth across a multi-million dollar portfolio of LinkedIn Talent Solutions clients in the healthcare, education, retail, and engineering sectors. Led national peer group of 12 in quota attainment Q3 2016.

Senior Manager, Travel Partnerships and Innovation

American Express

2013-2 - 2015-6 · 2 yrs 5 mos

Greater New York City Area

Led global culinary strategy for The Centurion Lounge, a pathbreaking luxury hospitality product from American Express, scaling network from 1 to 5 lounge locations. Sourced and signed the first-ever Michelin three-starred Chef to program; built $1.22MM portfolio of wine and spirits partnerships; led cost re-engineering exercise driving 22% in P&L savings.

Senior Manager, Customer Experience Strategy

American Express

2012 - 2013 · 1 yr

New York, NY

Project lead in internal consulting group driving best-in-class Customer Experience across the enterprise. Led Cx commercials, program design, and launch for $7BN Platinum Card Exclusively for Morgan Stanley.