Neelam E.

Results-driven professional with proven ability to translate strategy into actionable plans and deliver outcomes with speed, integrity, and excellence within the service industry. Experienced in business operations and process excellence, with strong expertise in identifying improvement opportunities through Value Stream Mapping (VSM), developing end-to-end process maps, conducting FMEA, and mentoring projects focused on reducing process variation to enhance productivity and generate measurable business value. Skilled in driving operational excellence through structured execution, accountability, and timely project delivery using Lean Six Sigma methodologies. Demonstrates strong creativity, organizational, and planning abilities, with keen attention to detail in risk mitigation and ensuring compliance with KRI and KPI metrics. Possess hands-on experience in documentation audits, including reviewing and validating Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and watchlist screening processes against high-risk and blacklisted countries. Adept at performing gap analysis of policies and procedures at both global and business-unit levels to ensure alignment and compliance with US regulations, acts, and internal policy guidelines. Staying curious to learn new skills in the ever-evolving world of AI.