Samuel Muchiri

o Promoted to design and implement a standardised, scalable customer onboarding playbook for global community service partners, focusing on reducing time-to-value and improving customer retention. o Establishing key performance indicators (KPIs) to enhance partner retention and success in SaaS-like service environments. o Act as the key liaison between Business Development, Engineering, and Client Success teams to streamline implementation workflows.

o Led the market expansion and adoption of no-cost community services by building relationships with key enterprise players (ISPs, IP transit carriers, hosting providers). o Leveraged expertise in data exchange to establish mutually beneficial B2B relationships with network operators and technology professionals. o Managed cross-functional working relationships to ensure partner retention and satisfaction, laying the foundation for customer success protocols.

- Co-founded a pioneering social enterprise focused on driving sustainable impact across Africa through innovative tech partnerships. - Designed and executed growth strategies, resulting in expanded reach across target markets. - Fostered key stakeholder relationships, securing critical resources and partnerships for business scaling.

As a Business Development and Partnerships Manager, I was responsible for identifying and capitalizing on new market trends and government policies in the ICT industry, by conducting research and analysis to develop relevant business proposals. I held a key role in identifying, cultivating, and strengthening business relationships with customers and key stakeholders on both local and international levels to drive business growth and establish strategic partnerships. In addition, I streamlined informed business decision making procedures for top management by managing performance-documentation procedures. I optimized business growth through organizing and participating in corporate events. I had a proven track record of driving business growth and success, some of my key achievements include: Increased income growth of new subscriptions by 454% within first four years. Grew member organizations from 29 to 58 within the first 4years. Established the first African Global Roaming Exchange by collaborating with Global Telecoms. Co-ordinated with a team of consultants on African Union funded project to upgrade Kenya Internet Exchange to Regional Exchange Point. Played a key role in launching first GPRS Roaming Exchange (GRX) in Africa that helped decrease roaming cost for Telcom operators."

Proven track record of successfully delivering complex and challenging projects, with experience in managing projects worth up to 5 million Kenya shillings. Solid understanding of project management methodologies and ability to effectively manage project timelines, budgets, and resources. Demonstrated ability to identify business opportunities by actively participating in 5 major bidding processes. Strong communication and negotiation skills, able to secure new business and build lasting relationships with clients. Improved the structure and efficiency of IT systems by providing technical support to commercial and industrial clients. Utilized expertise in IT systems and infrastructure to help clients optimize their operations and improve their overall performance. Consistently delivered projects on time, within budget, and to the satisfaction of all stakeholders. Reputation as a reliable and efficient project manager, known for dedication to achieving project goals, attention to detail, and ability to work well under pressure.

As an ICT Officer in the Judiciary, I assisted in developing and managing network systems for the Judiciary of Kenya. I also delivered impeccable technical support by identifying and mitigating issues in IT systems. I provided technical training to users in order to streamline technology for them, including the Case Management System and other organizational applications among various courts throughout the country. My key achievements include: Supported the implementation of the Case Management System in Kenya General Election Petition and at family division that led an open process where citizens could track cases online, hence increasing efficiency. Implemented network infrastructure in 5 courts across the country that led to expeditious delivery of services within the Judiciary. Was part of a project team that delivered an integrated document management system, audio-visual recording, and transcription of court proceedings to facilitate expeditious delivery of justice.