Nazneen Khan

Worked with a Canada-based digital services company supporting business and product operations. My key responsibilities included: • Conducted requirement gathering, documentation, and workflow mapping • Coordinated with international design, content, and technical teams • Performed UAT testing to validate feature functionality before launch • Managed CRM updates, task follow-ups, and communication tracking • Analyzed user feedback and prepared weekly performance reports • Supported feature rollout, process improvements, and product enhancements This role strengthened my skills in business analysis, stakeholder coordination, reporting, customer experience, and operational execution.

Worked as a digital operations and business support contributor under Digital Impulzify, helping small businesses and startups with e-commerce enablement and process coordination. Key responsibilities included: • Assisted in Shopify store setup, page configuration and basic optimisation • Managed WordPress website updates, theme adjustments and domain–hosting linking • Supported client requirement gathering, process documentation and follow-ups • Helped in CRM updates, communication tracking and task coordination • Supported reporting, insights preparation and business development activities • Assisted business owners in launching or improving their online presence This role strengthened my skills in operations execution, coordination, customer handling, digital process setup, and business analysis.

Worked as a Digital Marketing Intern supporting branding, content execution, and campaign coordination activities. Key responsibilities included: • Assisted in social media planning, content scheduling and post publishing • Created basic graphics and captions for engagement and brand visibility • Supported website updates, product listing and content formatting • Performed keyword research and basic SEO activities for content improvement • Conducted competitor analysis and gathered insights for strategy alignment • Coordinated with design and content teams for campaign execution • Helped in tracking performance metrics, preparing weekly reports and identifying improvement areas This internship helped me develop skills in digital communication, branding, analytics monitoring, content execution, coordination and marketing fundamentals.

Worked as a Business Development Executive in the Real Estate sector, supporting client acquisition, lead conversion and CRM management. Key responsibilities included: • Generated and nurtured leads through calls, follow-ups and relationship building • Coordinated with prospective buyers to understand their requirements, budget, preferences and investment goals • Maintained detailed CRM entries including client profiles, financial capacity, property needs and interaction history • Assisted in scheduling property visits, sharing project updates and supporting decision making • Created and posted property marketing content and listings to increase visibility and attract potential buyers • Conducted regular follow-ups to drive engagement and move prospects through the sales funnel • Supported closing discussions by providing precise information and timely communication This role strengthened my skills in client communication, CRM handling, lead conversion, real estate coordination and customer needs assessment.