Nazneen Anjum

Key Responsibilities & Achievements: Performed KYC checks for walk-in customers and ensured accurate customer identification Handled remittance, foreign currency exchange (FCY), WPS salary processing, withdrawals, and deposits Conducted compliance verification before processing transactions Identified and escalated suspicious or unusual behavior and possible AML red flags Ensured transactions complied with CBUAE guidelines, AML policies, and internal controls Assisted customers with cancellations, amendments, credit confirmations, and release requests Maintained accurate records and documentation for audits and compliance review Enhanced customer experience through efficient service and clear communication Developed understanding of customer risk profiles, transaction behavior, and red-flag indicators

Provide exceptional customer service experience by greeting, listening and assisting the customers in exceeding their needs, demonstrating an excellent knowledge of the products. - Ensured the achievement of individual and store goals, enhancing and developing the business. - Advised and assisted the customers with their choices to Nissan Products for themselves and for gifts. - Built and strengthened relationships with customers, deal with different nationalities and personalities and put always the customers at ease. - Capture client information and actively develop a client base, consistently adding information to further promote business relationships. - Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Summer Internship Project on Enterprise Capability Building System.