Nazihah Yatim

As the HR Manager at 7 Autospa HQ, I oversee a wide range of responsibilities across human resources, administration, customer service, and training operations. My role requires strong multitasking, communication, and problem-solving skills to ensure the company runs efficiently while maintaining a positive and supportive workplace culture. Key Responsibilities: Overseeing recruitment, onboarding, and training for new hires across all outlets and departments. Managing payroll, attendance, leave applications, EPF/SOCSO contributions, and overall HR documentation. Preparing and issuing employment contracts, transfer letters, warning letters, and disciplinary reports. Handling employee performance evaluations and ensuring compliance with Malaysian labour law. Managing customer feedback and complaint cases, ensuring prompt and professional resolutions. Overseeing MICD Academy administrative and coordination tasks, including student management, feedback forms, and internship placements. Supporting management in operational and administrative duties, ensuring proper communication between HQ and outlets. Handling general administrative tasks such as documentation, record-keeping, and internal communication. Leading staff engagement and internal communication initiatives to build a productive and positive work environment. Collaborating closely with outlet managers to align HR and operational goals with company direction. I’m passionate about creating structure, maintaining fairness, and continuously improving systems to support both employees and company growth.

Overseeing recruitment, onboarding, and training for new hires across all outlets and departments. Managing payroll, attendance, leave applications, EPF/SOCSO contributions, and overall HR documentation. Preparing and issuing employment contracts, transfer letters, warning letters, and disciplinary reports. Handling employee performance evaluations and ensuring compliance with Malaysian labour law. Managing customer feedback and complaint cases, ensuring prompt and professional resolutions. Overseeing MICD Academy administrative and coordination tasks, including student management, feedback forms, and internship placements. Supporting management in operational and administrative duties, ensuring proper communication between HQ and outlets. Handling general administrative tasks such as documentation, record-keeping, and internal communication. Leading staff engagement and internal communication initiatives to build a productive and positive work environment. Collaborating closely with outlet managers to align HR and operational goals with company direction.

Designing and implementing appropriate ICT training to community based on KPI set by MCMC. Get information to be uploaded to the portal and Ensure PEDi portal updated on schedule. Engaging and collaboration with communities, government agencies, NGOs, the private sector and other agencies to improve the programs and Activities PEDi. Designing and implementing an awareness program and run the program in cooperation with the relevant authorities. ICT exposes to the public and promote the use PEDi in the vicinity. Encourage local communities to use Internet technology to market and advertise local products

Achieve growth and hit sales targets by successfully managing the Reseller team Own recruiting new reseller, objectives setting, coaching and performance monitoring of sales representatives Present Reseller’s sales, revenue and expenses reports and realistic forecasts to the management team & Submit relevant report and statistics to management as required. Motivate, monitoring and give support reseller to get achieve sales target Undertake ownership of the growth and success of the assigned reseller groups Provide coaching, guidance reseller and new joined agent. Regularly provide training on basic Selling, Closing and Customer Service-related matters

Achieving growth and hitting sales targets by successfully managing the sales team Identifies short-term and long-term scheduling, budget, and resources needs, including the development and management of an annual marketing budget. Develop, execute and involve in creating contents for the organization’s digital platforms such as social media and website to ensure information constantly up to date. Develop and execute digital campaigns and promotion ideas to increase followers, drive leads, improve engagement, and creating contents to generate brand awareness. Monitor all marketing team members’ progress and work. To make accurate decisions, recommendations and successfully establish new business growth as well as create brand awareness. Motivate, monitoring and give support reseller to get achieve sales target

Execute outbound calls to provided database promoting insurance or banking product. To build relationships and communicate with customers over the telephone and providing high standards of service by following presentation guidelines in accordance to given product factsheet and sales script Effectively communicate and promote financial products to customers by telephone. Deliver and educate prospective customers on the benefits of the products and services. To contribute in team effort by accomplishing related results as needed individually and as a team player with the guidance and coaching of your Team Manager. Raise accurate fulfillment requests upon new sales generation

Engage with outlet regarding any error oncard point claimed Engage with customer service upon onecard new registration Responsible to arrange any event regarding Onecard Promotion Arranging for Onecard sticker for selected outlet Processing of payment release for onecard point claimed Preparing & maintaining Monthly Status Report on Onecard registration

Register and service walk-in shoppers who want to obtain loyalty card at 1 Utama shopping mall counter, Bandar Utama; Man the Onecard loyalty booth counter at shopping mall – answer queries related to mall loyalty program and process the loyalty card. Communication with shoppers and tenants in person or via phone call. Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness Conducting internal daily floor checks including tenant opening and closing hour. Taxi queue monitoring to ensuring compliance to the mall rules and regulations. Attending to emergencies and responding according to the center Standard Operating Procedure Concierge desk administration duties Work closely with other departments to ensure smooth daily operations of the mall Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.