Nazih Hamdache

- Planned, managed, and successfully executed numerous projects, including ATM deployments, upgrades, and process improvements, ensuring delivery within scope, budget, and timelines. - Managed customer accounts, field operations requirements and delivery. - Ensured high-quality performance for cusotemrs within agreed SLAs. - Handled P&L managment, aiming to increase profits and reduce expenses. - Provided effective leadership, driving perfromance, engagement, and personal and career satisfaction. - Maintained positive customer experience and satisfaction, established startegic relatioships among entities. - Resolved and prevented escalations, serviing as the escalation point for customer satisfaction. - Obtained customer acceptance and allocated project revenue. - Tutored and developed procedural and improvement plans to best serve the needs of the customer and organization.

- Provided technical support, including maintenance and troubleshooting for Automated Teller Machines (ATMs) in accordance to appropriate security procedures. - Managed the delivery of NCR assets to customers, including tools, software, vehicles, documentation and intellectual property as per the allocation of management. - Developing and maintaining customer relationship through informal communication channels at local level for various branches, stores and offices. - Kept appropriate track record of all log calls, inventories, expenses for delivery services whilst including telephone, private automobile and public transportation costs.

- Technical support to clients, including maintenance and troubleshooting for Automated Teller Machines (ATMs) in accordance to appropriate security procedures. - Performs periodic preventative maintenance on assigned products - Diagnoses problems (Hardware and Software), makes major repairs - Supporting Cisco products and supporting Unix System - Installed and maintaining LAN/ WAN with mainframe network architecture as per standard networking protocols. Monitoring and troubleshooting Cisco routers and switches. - Deploying and overseeing hardware, software, operating systems, performing regular system checks and preventive maintenance to ensure optimum system performance.