Nazar Rizvi

- Managing 1200+ manpower for Flipkart and Amazon projects, including a 6.2 lakh sqft fulfillment center. - Handled 64 lanes at the sort center, ensuring control over breaches like CPD and TMS Crossdock. - Enhanced fulfillment center and warehouse inventory management. - Developed competitive strategies to achieve operation targets across e-commerce. - Led continuous improvement projects to reduce costs and increase employee productivity. - Finalized LM sites, resources, and planning for major sale events like Big Billion Day and Great Indian Festival. - Ensured compliance with all operational procedures and timely audits.

- Led SNOP for B2B and performance monitoring, solving cross-functional issues and improving delivery TAT. - Identified and resolved customer grievances to enhance end-user satisfaction. - Pincode manpping for Ties 2 & 3 Cities for business growth and expansion focusing on improving performance metrics like SLA and loss. - Expanded operations in Tier-3 cities for food and non-food businesses. - Daily review for FMCG ,STAPLES & GM BUSINESS with Area Manager - Implemented processes that significantly improved delivery performance. - Coordinated cluster-level issue resolution to ensure timely closure across functions.

- Build and manage operations for both food and non-food segments in Bihar. - Oversee last-mile and first-mile operations for FMCG and consumer durables across 40+ hubs. - Handle planning, budgeting, manpower allocation, cost management, performance metrics, and service quality. - Launch new delivery segments and services to enhance user experience. - Continuously upgrade services based on end-user feedback and market trends.

- Managed Food & Fresh (FMCG & Staples) and Non-food operations, handling 40 Cr revenue for non-food. - Led Last Mile, First Mile, and Middle Mile operations across the state, including 42 hubs and 500+ team members. - Implemented a biker rider model to control costs and improve delivery efficiency. - Formulated monthly CPK closure and LM plans for operational excellence. - Cost benifit and allocation analysis for B2B partners for resource allocation. - Launched new operational hubs, ensuring completion within TAT. - Drove daily performance reviews to minimize returns and improve last mile cost. - Coordinated with stakeholders to drive project teams and ensure performance targets. - Reduced operational losses and optimized manpower costs through strategic controls.

- Managed B2C last-mile delivery for grocery, frozen, and fresh categories across Chandigarh Tricity and Ludhiana. - Led fleet & manpower planning to align with capacity and ensure efficient operations. - Successfully achieved a 98.50% delivery target, meeting customer expectations for on-time deliveries. - Reduced customer complaints by 4% within 30 days through effective process implementation and escalation resolution. - Developed and implemented a strong Quality Control (QC) process across all hubs, reducing delivery errors. - Introduced a biker model for small-sized orders, reducing last-mile delivery costs significantly. - Conducted BTL Marketing to raise awareness of the Big Basket app and offers, increasing customer orders. - Oversaw on-time delivery performance, ensuring customer slot commitments were consistently met.

- Directed performance management foucsed on B2C, LM, including joint plans, local hiring, and recruitment. - Introduced company branch in UP, generating a profit in 2011. - Successfully accomplished targets in 2012, 2013, 2014, and 2015. - Mapped the entire geography including rural area of U.P. from 2011 to 2015. - Led IB/OB strategy for consumer durables and state operations. - Developed localized plans to improve business processes.