Nazan Karakoyun

● Led the development of the company’s digital strategy and implemented the digital transformation roadmap. ● Managed projects within the digital roadmap, ensuring timely delivery, budget compliance and alignment with company needs; effectively managed the IT budget. ● Developed innovative initiatives and projects in line with corporate goals, researching and implementing cloud technologies and AI-driven solutions. ● Oversaw the management of Digital Channels Business Development, Digital Channels Software, Reporting and Big Data (DWH) departments. ● Directed internal reporting systems, dashboards and big data architecture within the DWH scope. ● Delivered online sales screens and integrations for strategic products on the company website and mobile application, enabling transactions in under one minute. ● Ensured strong coordination with information security, infrastructure teams and external vendors. ● Managed a team of 54 employees across 3 departments. ● Completed Major Projects: • Rebuilt Türkiye Sigorta and Türkiye Hayat Emeklilik mobile application (serving 6.5M users) fully in-house. • Rebuilt company website fully in-house. • Integrated AI-powered digital assistant into the company website. • Developed “Saha360” mobile application for sales teams to plan and report daily visits.

● Managed the full-scale program and project execution for the unification of Halk Sigorta, Ziraat Sigorta and Güneş Sigorta under the Türkiye Sigorta brand and the merger of Halk Hayat ve Emeklilik, Ziraat Hayat ve Emeklilik and Vakıf Emeklilik ve Hayat into Türkiye Hayat Emeklilik. ● Delivered end-to-end bancassurance integrations between Türkiye Sigorta & Türkiye Hayat Emeklilik and the core banking systems of three major state-owned banks: Ziraat Bank, VakıfBank and Halkbank. Enabled real-time access to insurance products via banking channels, including seamless transaction and data synchronization. ● Standardized insurance products (life, health, pension) across all banks, enabling unified quotation and sales flows for each customer segment. ● Led system alignment and transformation projects including data migration, process harmonization and system adaptation for insurance policy issuance, collection, accounting and post-sales services. ● Developed a strategic roadmap aligning programs, projects and demands with organizational priorities. ● Integrated all business operations, IT systems and datasets of 6 companies within one year in compliance. ● Prepared executive-level reports and presentations; conducted project assessment meetings with top management. ● Managed full coordination with third-party vendors on outsourced project streams. ● Supervised a core team of 11 Project Managers and led cross-functional project teams ranging from 50 to 70 members. ● Successfully completed all merger-related projects on time and within scope. ● Designed a request management system using JIRA, establishing a fully traceable and standardized workflow between business units and IT. Enabled transparent tracking and reporting of all incoming demands. ● Developed a structured process to classify, prioritize and resolve incoming requests from business units—including bug reports, data maintenance needs and enhancement requirements—thus improving operational efficiency.

● Actively participated in collection and business development projects with a strong focus on digital transformation. ● Played a strategic role in bancassurance integration projects between Vakıfbank and Gunes Sigorta. ● Led end-to-end project management processes within the Strategy and Business Development departments. ● Coordinated all phases of projects, including requirement analysis, scope definition, resource allocation, risk tracking, UAT, go-live management and cross-team communication. ● Completed Major Projects: • Delivered full automation of the health insurance module in partnership with CGM. • Completed payment system automation and card tokenization projects with BKM, Innova and Payten. • Implemented RPA for the claims module and managed integration of mediation and legal processes. • Redesigned Gunes Sigorta’s mobile app and corporate website. • Managed company-wide implementation and integration of CRM, Genesys, Belgenet, TNB KEP. • Delivered Anti-Fraud Claims Project. • Reinsurance Process Automation Project. • Successfully executed end-to-end integration projects with participation banks.

● Managed collection processes for approximately 300 insurance agencies in the Mediterranean region, including timely follow-ups and policy cancellations for unpaid premiums. ● Prepared and delivered weekly collection performance reports across all regions to the Collections Manager. ● Collaborated with the IT to develop and automate payment tracking systems to increase operational efficiency. ● Played an active role in bancassurance integration projects with Finansbank, contributing to seamless process design. ● Led the automation of credit card payment processes to streamline customer transactions and back-office operations. ● Contributed to the first bancassurance integration project between a bank and an insurance company in Turkiye.

● Delivered individual pension and life insurance sales and consultancy services within İş Bank branches. ● Provided comprehensive advice to branch customers on private contracts, tailoring solutions to match client needs. ● Consistently achieved monthly sales targets, ranking among top performers in performance reports. ● Ensured high levels of customer satisfaction by managing post-sales processes and client communication. ● Monitored regulatory updates and integrated relevant changes into operational practices to ensure compliance.