Naylor  O.

Naylor O.

Senior Executive Assistant to CRO @ Trustpilot

About

At Trustpilot, my role as Senior Executive Assistant has allowed me to leverage my adaptability, exceptional written communication skills, and multitasking abilities to support our Chief Revenue Officer and leadership team. Having over 10 years in executive support, I excel in managing complex schedules, coordinating international travel, and serving as the pivotal gatekeeper and first point of contact for high-profile individuals. My commitment to excellence is demonstrated through meticulous organization and the seamless execution of executive meetings and events. The trust placed in me by our executives is a testament to my professional, reliable, and honest work ethic. I am dedicated to contributing to our company’s success while fostering a collaborative environment that values teamwork and effective problem-solving.

Country

United Kingdom

City

London

Industry

Leisure, Travel & Tourism

Skill

Project Implementation, Hiring, Presentation Skills, Meeting Scheduling, Expenses, Entrepreneurial Organizations, C-Level Executive Support, Coordinating Meetings, Handle Confidential Information, Task Management, Workshops, Agenda, Itineraries, Scheduling Management, Account Management, High Level Of Accuracy, Document Preparation, Invoice Processing, Email Management, Retail

Experience

Trustpilot

Senior Executive Assistant to CRO

Trustpilot

LinkedIn
2025-4 - Present · 1 yr 6 mos

London Area, United Kingdom

Perk

Senior Executive Assistant

Perk

LinkedIn
2022-9 - 2024-9 · 2 yrs 1 mo

Collaborate closely with C-level executives prioritising, managing, tracking, and providing regular updates on tasks. Evolve and sustain a good level of commercial and business awareness Efficiently manage calendar(s) with attention to priorities, ensuring strategic optimisation of time Prepare agendas ,powerpoints and briefing documents for the leadership team Manage and actively contribute to projects within the Revenue and People Team. Organise Kick offs, quarterly seminars, and team offsites. Ranging from 330 people to 15 people Provide a timely response to queries (both internal and external) and resolve issues as they arise Develop and maintain a strong network with stakeholders to support the needs of the leadership team Filter mail and phone calls, and deal with as appropriate, requesting draft replies from Business Areas and following up when necessary as well as drafting confidential responses to senior stakeholders Maintain an efficient operation taking care of a variety of tasks, often to short time scales and reacting to change as the need arises Handling collation of information for board meetings, events, overseas travel, etc. Manage domestic and international travel arrangements. Arrange travel visas and associated documentation where needed Process and reconcile expenses through Payhawk Registering new suppliers,raising purchase orders and submitting invoices for payment Provide personal support (Nanny sourcing, school holiday clubs, family holidays, household bill management and personal appointments

Marks and Spencer

PA to MD of Jaeger, Director of Lingerie ,Director of Home,Beauty and Furniture

Marks and Spencer

LinkedIn
2018-9 - 2022-9 · 4 yrs 1 mo

Paddington

Provide timely and efficient executive support to the Director of Home and Beauty + Lingerie Director Manage a complex diary in a fast-paced office environment, across three business units. Act as the first point of contact to the Directors office. Coordinate complex business and personal travel arrangements, for both national and international travel. Liaising with regional offices across different time zones and preparing detailed travel itineraries. Anticipate the needs of the Director. Work closely with her direct reports and wider teams to ensure documents are received on time and deadlines are met. Offering support to the Leadership Team and a hands-on approach when additional help is needed to meet deadlines. A key point of contact for the wider teams – supporting sign off dates and key activities in the calendar Working with different business units on projects. Maintain excellent working relationships across all areas of the business and with external contacts. Organising and assisting internal events and team building sessions. Processing business and personal expenses using concur

Dunelm

EA to CEO,Digital Director, CIO and MD to Achica

Dunelm

LinkedIn
2017-3 - 2018-9 · 1 yr 7 mos

London, United Kingdom

• Provide Professional executive support for the CEO, Digital Director and MD, including extensive diary management and gate keeping but not limited to drafting documents, preparing meeting documents and conducting research. • Managing CEO and MD inbox, Prioritise and escalate urgent emails. Respond to emails either by taking action to resolve and/or redirecting to senior colleagues for resolution. • Plan and co-ordinate all travel arrangements including international travel Organise itineraries and accommodation, expenses management and visas where applicable. • Plan and co-ordinate internal/ external meeting s and events including bi-weekly 1:1 meetings with Directors, Executive Board Members, and business assurance meetings with the wider leadership team. • Providing general administrative support to the teams: book training; prepare presentations and taking minutes. • Organise Team away days and events to include, training sessions, workshops, office social club and inductions for new starters. • Health and Safety Co-Ordinator managing all fire and health and safety is adhered to as per protocol. • Manage relationships with internal and external stakeholders including, facilities, maintenance, cleaning services, stationary and office supplies as well as negotiate supplier contracts to reduce costs. • Liaise with other EA’s internally and Externally. • Maintain personal and professional development to meet the changing demands of the role such as attending internal and external training courses.

London Cancer

EA and Board Secretary

London Cancer

2016-3 - 2017-2 · 1 yr

London, United Kingdom

•To manage and coordinate diaries, including scheduling appointments and meetings, coordinating all relevant papers, prioritising and deal with conflicting demands. •To organise, arrange and coordinate logistics for the attendance at meetings and/or events, including travel arrangements, booking accommodation, catering and venue arrangements and tracking invitees as required •To provide high level secretarial support service preparing and drafting routine and high level documents, issuing announcements, and memoranda and reports •Provide administrative support to wider London Cancer team •Working with the Macmillan Project Co-ordinator to co-ordinate and ensure reporting information is available for the CMO as required and for Macmillan Steering Group per quarter •Responsible for tracking and filing invoices and letters pertaining to orders, transactions and bookings •Supporting Director in the handling of human resources papers in a secure and confidential manner •Take minutes at meetings and preparing documents as requested, including letters, reports and email correspondence some of which may contain information which is highly sensitive and confidential in nature. •Provide effective communications and relationships with internal and external contacts •To manage the collection, presentation and formatting of all London Cancer Transitional Board reports and submissions, presentations and other agenda items. To quality assess all papers for accuracy, consistency of appearance and corporate branding

ISTD

Examinations Administrator

ISTD

LinkedIn
2016-4 - 2016-5 · 2 mos

London, United Kingdom

•Short-term contract: responsible for devising and maintaining office systems, including data management and filing; arranging travel, visas and accommodation, •Respond to queries before and after examinations from members/teachers as well as from other ISTD departments, in a timely and professional manner with agreed performance standards. •Make the necessary checks to ensure the probity of any requests, ie candidate registration request, check age restrictions, investigating requests for amendments or duplicate certificates. Maintain any database or recording systems accurately and efficiently, and provide date/ information as requested by colleagues and internal customers

J Leon & Company ltd

EA to four Directors

J Leon & Company ltd

2015-9 - 2015-10 · 2 mos

Hampstead NW1

Workspace

Receptionist and Personal Assistant

Workspace

2015-7 - 2015-8 · 2 mos

Chamcery Lane

J Leon & Company

EA to Four Directors

J Leon & Company

2015-6 - 2015-7 · 2 mos

Hampstead NW1

Westfields

PA to the Head of Design of Construction

Westfields

2015-5 - 2015-6 · 2 mos

London, United Kingdom

Naylor O.'s Contact Information

Email

******@***.com

Phone

(**) *** ****

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