Nawal Kishore

Managing Entire operations Pan india MIS

Managing Entire operations Pan india

Team Management / MIS

Managing backend operations of Write off credit Card (Pan India) Coordination with regional Manager for any query, Daily Projections and data reconciliation. Handling all the queries/escalation from the Customer service & Walk-in customers Coordination between Operations & Collections Agencies for the recovery of outstanding In house data management & MIS send to higher authorities on Daily basis. FFS approvals are sent on daily basis and the same updated on Whirl. A/C debits request sent to INM as required Compilation of agencies bills, raise in eclaim & send to INM (Fin Ops) Compilation of Branch Report Payment posting checking in wihirl daily basis Day-1 request form agencies are sent daily by EOD Statcard generation and send to officer/agency Retreival of application form Cheque File update daily basis Maintain tracker of Settlement letter Agency allocation reconciliation Maintain Recovery MIS for North Officer as well as agency wise Consolidation of CMS file and sending for uploading Request Of Reimbursement Of Mobile Bills Of the Department To Be Sent to INM Recon with budtran for all allocated cases to the DCA

Verifications of new postpaid customer for Delhi + NCR Circle was looking after customer verifications in terms of profiling on the basis of database received from the verification agencies and handled 5 verification agencies with various activity as ---- Managing backend operations of Verifications Coordination with Sales executives, Sales Channel, and Trade & Channel partners of Hutch. In house data management & MIS send to higher authorities on Daily, Weekly & Monthly basis. Handling verification agencies & Auditing Roles involved: Updation of Process / Procedures / Operations / Quality Improvements Allocation of Monthly 0.5 lacs cases verification agencies and database management of the same. Progress Control & MIS Reporting to Management on daily, weekly & monthly basis Customer Query / Dispute Resolution People Management - expectations & appraisals Handling & Monitoring of Out Source Agencies Updation of Process Procedures / Operations Quality Improvements through regular interface of Processes Coordinate with DSA, Channels Partners & RM's for any query & timely resolution Categorization & Profiling Of Customers Sending approval for ISD/Global Roaming as per Customer request. Providing verification feedback to all channel partners on daily basis. Analyze Performance of Channels Partners Analyze Performance of Verification Agencies on Welcome Visit Co-ordinate with the Retention Team on the complaint resolution Coordinate with the commercial deptt. For commission of channels both dealers & Distributors Change and amendment in addresses after Verification as per requirement and as per Customer's request

Job Profile : Managing backend operation of Verifications of new postpaid Customer as a Supervisor. Highest Degree : Graduation (B sc) from Vinobha Bhave University