Nawaf Almuhanna

• Support the development and implementation of HR initiatives and systems. • Being actively involved in recruitment. • Creating, maintaining and updating personnel files in complying with the Labor Law and the internal regulations. • Assisting in performance management processes. • Maintaining employee records (attendance etc.) according to standards. • Predicting future recruitment needs, interviewing candidates and preparing job staff. • Providing counseling on policies and procedures. • Creating and implementing effective onboarding plans. • Reviewing employment and working conditions to ensure legal compliance.

• Managing incoming calls and customer service inquiries. • Identifying and assessing customers’ needs to achieve satisfaction. • Resolving any emerging problems that customers might face with accuracy and efficiency. • Providing helpful information for customers and answering their questions. • Dealing with clients patiently, trying to understand their anger reasons, calming them down and solving their problems. • Listening to the customer and not interrupting him during the speaking.

• Handling inquiries • Maintaining administrative systems • Arranging assessments for employees • Assisting managers in choosing suitable candidates. • Formatting documentation • Pre-selecting candidates • Advertising positions and receiving the applications • Handling payroll • Attending management's meetings