Navroop Nav

Responsible for scheduling and rescheduling patient appointments via voicemail, phone calls, and walk-ins using the EPIC system. • Managed patient check-ins, greeted patients upon arrival and verified personal information to ensure accurate and up-to-date records. • Performed daily administrative tasks, including faxing, scanning, and printing essential documents to meet operational requirements. • Demonstrated strong verbal and written communication skills, along with effective interpersonal, public relations, and problem-solving abilities. • Adaptable to physically demanding tasks, including extended periods of sitting and repetitive reaching and bending. • Thrived in a fast-paced, dynamic healthcare environment, maintaining efficiency and attention to detail. • Assisted with the sterilization

Collaborate with department heads to optimize workflow, resource allocation, and patient satisfaction. Established strong relationships with medical staff, fostering a collaborative and supportive working environment. Acted as a liaison between hospital administration, medical staff, and external stakeholders to facilitate communication and resolve issues effectively.

1. Conducted IELTS preparation classes for individuals and groups, focusing on all four skills: reading, writing, listening, and speaking. 2. Created a supportive and motivating learning environment to encourage student engagement and confidence. 3. Collaborated with colleagues to develop curriculum materials and assessment tools aligned with language learning objectives. 4. Developed and implemented lesson plans, practice activities, and mock tests tailored to students' needs and proficiency levels.