Naveen Malhotra

Actively participated in setting up the office in DLF SEZ, Gurgaon. • Handled negotiations for Office space including space in SEZ • Laid down the policies and procedures for various processes such as transport and travel • Involved in budgeting and pricing of various projects • Setting up of the new facility and getting the SEZ approval • Liaison with SEZ Authorities uninterrupted entry and exit of various equipment, goods, and IT equipment’s.

• Effectively handled Admin and IT Departments. (Procuring Goods and Materials Like Consumables, Furniture, IT Equipment’s, and any other requirements requested by Clients or for Regus) • Ensuring proper vendor management and dealing • Troubleshooting Various IT Issues at Centre Level • Handled administration, billing, invoicing, and basic accounting work • Devised and executed training methods for new joiners • Acted as first point of contact for all the clients for Billing, Invoicing and for any Centre related issues • Kept a check on all the receivables and allocating them properly; also keeping a check on the payables and ensure the process is followed for the smooth operations • Ensure service levels are maintained in line with Regus standards and procedures under all circumstances • Maintained and updated relevant databases and inventory for Centre • Driving strong efforts to lead, train, mentor and motivate the Team members to render the best service in the terms of quality and time • Arranged and Scheduled Meetings, Conferences Overseas and India • Managing all office Communication related to the Manager office and maintaining travel itinerary and Hotel Bookings • Effectively handled all incoming queries regarding Regus, its products, and services • Presented the products and explaining their salient features to all prospective clients • Handled Client complaints and grievances and ensuring that the same are resolved on a priority basis • Ensure service levels are maintained in line with Regus standards and procedures under all circumstances