Naveen K Abraham

Director of Operations @ Closing Gap

About

From scaling operations in India to steering UK expansion - 10+ years of turning "what if" into "what's next."I've always believed our network is our net worth. Backed by incredible leaders, investors, and partners who've taught me that business growth isn't about luck - it's about systems, strategy, and showing up when it matters.The Journey:Banking. EdTech. Consulting. Outsourcing. Business Automation. And a few plot twists in between. If there's a growth challenge, I've probably wrestled with it (and occasionally won).Major Wins in 2025/26:- Grew Closing Gap India - Landed 15+ new clients in early 2025, played a major role in pivoting our entire business model (yes, we actually pulled it off)- Diversified like a pro - Placed 25+ professionals via EOR across GCC markets, because nothing says "good morning" like seamless global compliance- Saved £35,000+ for 2 major clients - By getting the right talent at the right time and keeping project deliverables tighter than airport security- Framed the TaaS Framework - Built our Talent-as-a-Service model from scratch and landed major clients in Bahrain and Qatar (GCC expansion: ✅)- Expanded to UK as Director of Operations - Because one country wasn't enough chaos to manageThe Fun Bits:- Gave peace of mind to 20+ clients (and their finance teams, who now sleep better at night)✨ - Enjoyed 2 months of well-deserved off-time - Turns out, beaches exist and they're actually quite nice- New skill unlocked: Explaining complex outsourcing frameworks without making people's eyes glaze over- Life philosophy: Coffee first. Strategy second. Execution third. More coffee fourth.At Closing Gap, we don't just close gaps - we build bridges.Whether it's B2B / B2C strategy, business development, account management, or scaling tech solutions, my role is simple: make sure we don't just talk about growth, we deliver it. Expanding markets. Driving efficiency. Powering partnerships.Let's connect and turn your growth goals into actionable results (and maybe share a laugh along the way).www.theclosinggap.net📍 United Kingdom | India | GCC MarketsIndustries: Strategic Consulting • Outsourcing • EOR Services • Talent Acquisition • Business Automation • EdTech • BankingSpecialties: B2B Growth Strategy • Business Development • Account Management • Global Operations • Cross-border Compliance • Team Scaling • Client Relations

Country

City

United Kingdom

Industry

Management Consulting

Skill

Business Process Outsourcing (BPO), Outsourcing, E-Commerce, Customer Relationship Management (CRM), Quality Assurance, Hiring, Staffing Services, Automation, Executive Staffing, IT Recruitment, Talent Sourcing, Executive Search, Marketing, Microsoft Office, Digital Marketing, English, Written Communication, Presentation Skills, Sales & Marketing

Experience

Director of Operations

Closing Gap

2025-9 - Present · 1 yr 1 mo

United Kingdom

Leading the UK expansion of Closing Gap, driving strategic growth and operational excellence for global clients. Overseeing end-to-end service delivery across staffing, outsourcing, digital marketing, automation, and tech solutions. Building partnerships, scaling teams, and ensuring our UK operations are a true growth engine. Focused on creating seamless, client-first strategies that close execution gaps and accelerate results.

Associate Director

THE TOSKA

2025-9 - 2026-3 · 7 mos

Trivandrum

Spearheading growth initiatives at Toska, focusing on empowering professionals with practical, future-ready skills. Driving business operations, partnerships, and program delivery with a mix of strategy and hands-on execution. Collaborating with cross-functional teams to build innovative learning models and industry-relevant training. Committed to shaping careers and creating scalable impact in the EdTech and professional upskilling space.

Head of Operations

Closing Gap

2025-1 - 2025-7 · 7 mos

Trivandrum, Kerala, India

Headed India operations, managing business growth, delivery excellence, and client success across B2B and B2C. Streamlined recruitment, outsourcing, and digital service functions to improve efficiency and outcomes. Played a key role in scaling processes, strengthening employer branding, and driving operational consistency. Laid the foundation for Closing Gap’s transition into global markets with proven, scalable models.