Naveed Akhtar

- Led a large-scale Dynamics 365 implementation for a Fortune 500 client, resulting in a increase in customer retention and annual cost savings. - Oversee and manage the entire lifecycle of Dynamics 365, Power Platform, and Cloud-based application implementations. - Drive business transformation initiatives through the effective utilization of Dynamics 365 and Power Platform solutions. - Collaborate with the pre-sales team to contribute to the scoping and logistics of projects. - Serve as a resource manager for the Dynamics 365 and Power Platform Americas competency. - Ensure successful deployment and integration of Dynamics 365, Power Platform, and Cloud-based applications. - Provide expert guidance and support to clients throughout the implementation process. - Conduct thorough assessments and analysis to identify requirements and design appropriate solutions. - Develop and execute implementation plans, including project timelines, milestones, and deliverables. - Collaborate with cross-functional teams to facilitate seamless integration and alignment of systems. - Stay updated with the latest trends and best practices in Dynamics 365, Power Platform, and Cloud-based applications.

- Regularly engaged with C-suite executives to present CRM strategies, resulting in executive buy-in for a company-wide Dynamics 365 implementation. - Participated in all project implementation phases, including requirements gathering, design, configuration, and testing. - Facilitated sessions to gather business requirements, define business processes, and contribute to technical design and architecture discussions. - Utilized system capabilities, business knowledge, and technical expertise to map user stories into a sequenced implementation approach. - Engaged with external vendors to ensure operational stability, support, and maintenance of systems. - Managed a support team responsible for providing end-user support, system administration, and ensuring operational stability. - Led the design of new functionality for the Enterprise application (MS Dynamics 365 CE). - Drove the development of CE functionality to optimize, extend, and integrate Neptune's enterprise applications, data, and reports. - Led agile team alignment and actively participated in continuous improvement efforts, including sprint planning, stand-ups, backlog grooming, and retrospectives. - Supported and led the implementation of enterprise-wide applications such as website/CMS, Dynamics 365 CE, Cloud platform, and BI/Data platform. - Effectively communicated tasks, and timelines, and provided feedback to lead and manage the team. - Collaborated with business users to identify and address change management impacts resulting from new technology deployments.

- Spearheaded a Dynamics 365 Sales implementation that improved lead-quote process by half of the actual time by letting the people perform productive work. - Collaborated as a Techno-functional consultant with the business, QA, and development teams to gather requirements, conduct analysis, break down features and user stories into manageable tasks, and provide effort estimates. - Assumed responsibility for deliverables, sprint reviews, and backlog prioritization, aligning decisions with business justifications. - Implemented Microsoft Dynamics developer tools to enhance source code management. - Conducted configuration, customization, and CRM solutions extension activities to meet specific requirements. - Provided post-go-live production support and addressed day-to-day issues based on priority and impact analysis. - Implemented automation for Dynamics 365 build and deployment using PowerShell and XRM tooling.

- Translated business requirements into comprehensive technical specifications, ensuring alignment between business needs and technical solutions. - Presented solution proposals to the Manager, including recommendations for suitable development environments. - Reviewed proposals with the Manager and users, obtaining necessary approvals and creating project plans. - Collaborated with Project Managers to establish priorities and timelines specific to Dynamics CRM. - Conducted business training sessions during User Acceptance Testing (UAT) and provided post-implementation support. - Managed MS Dynamics CRM solutions, encompassing configuration, customization, plugin/workflow development, process development, and custom user interface development.

Now: First Abu Dhabi Bank (FAB) - Conducted MS Dynamics CRM functional consultancy to gather business requirements by delivering Proof of Concepts (POCs) and coordinating with QA to prepare comprehensive test cases and scenarios. - Led the end-to-end implementation of MS Dynamics CRM, including hardware/software estimation, licensing, ongoing administration support, and support for new changes and enhancements from requirement gathering to deployment and post-deployment phases. - Integrated CRM with various core banking systems, cards management systems (CTL PRIME), Postilion, MONEX, and other custom in-house applications using MS SSIS, XRM, and other tools. Also responsible for enhancing existing applications. - Designed and developed system architectures, and applications using .Net (VB.Net / C#) for desktop and ASP.Net for web, and implemented Windows and web services. - Played a key role in the decision-making team for design approvals, assessing tools, and evaluating the feasibility of MS Dynamics CRM solutions.

- Effectively managed onshore and offshore teams, ensuring successful project delivery within allocated resources and timelines. Oversaw team activities, performance appraisals, and management. - Implemented Microsoft Dynamics CRM 4 and 2011 in multiple banking institutions to establish efficient contact and service/case management systems. - Designed and developed applications using .Net C# Desktop and ASP.Net for Windows and mobile platforms. - Utilized BizTalk 2010 to create messages, ports, mappings, and orchestrators as part of middleware development. - Integrated CRM 4.0 and banking middleware for various banking and financial clients. - Led the pre-sales team, driving the development of cutting-edge designs and working prototypes for impactful demos.

As a member of the team, I played a crucial role in various aspects of the project, including: - Collaborated with stakeholders to gather and document project requirements accurately. - Conducted thorough analysis and designed solutions to meet project objectives effectively. - Application development using Microsoft .NET (C# / VB.NET), ASP.NET, and related technologies to develop robust and scalable applications. - Conducted comprehensive testing using Visual Studio tools to ensure high-quality and bug-free software. - Managed the deployment process, ensuring smooth and successful implementation of the developed applications. - Provided ongoing support and addressed any issues that arose after deployment, ensuring optimal performance and user satisfaction.

- Developed medical pharmaceutical applications, multithreaded/processing applications, and notification & messaging systems using .Net C# Desktop, ASP.Net, and Web Services, leveraging Design Patterns and third-party tools. - Played a key role in client meetings, actively participating in requirement gathering and analysis. - Took on technical responsibilities in the analysis and design of system architectures. - Provided post-deployment support to ensure smooth operation of the implemented systems.

- Initiated as an individual developer and subsequently assembled a proficient team for designing and developing medium-sized .Net web-based applications. - Accountable for the comprehensive lifecycle of .Net projects, encompassing development, maintenance, optimization, and management. - Acquired proficiency in diverse domains, including BizTalk, SharePoint integration, and other relevant technologies. - Played a pivotal role in designing, developing, and implementing a web-based sales system, inventory management, and customer relations management system.

- Conducted thorough consultations with clients to develop and document web and software requirements. - Prepared mock-ups and prototypes for software and web applications development and conducted testing. - Provided ongoing support to clients, addressing software issues and implementing enhancements as needed. - Served as a trainer, delivering instruction on office automation and basic skills for website and desktop application development.

Master In Computer Sciences

Bachelor's In Science