Natoya H.

Managed a team of 10–15 onshore and offshore members. Actively eliminated obstacles and removed roadblocks to ensure project progress. Monitored and adjusted workloads to align with initial budget and timeline commitments to stakeholders. Developed and maintained program roadmaps, ensuring that program goals aligned with organizational objectives. Collaborated with stakeholders to keep projects on schedule, within scope, and on budget. Established data classification, handling, and protection standards, and developed risk management frameworks for data breaches and non-compliance. Developed training materials for data protection compliance and conducted regular workshops and updates on emerging privacy issues.

Managed technical project managers and developers, overseeing workloads and budgets. Directed data governance activities, including data mapping, record retention, and deletion. Collaborated with cross-functional teams as a subject matter expert on privacy programs, initiatives, and workflows. Conducted Privacy Impact Assessments (PIA), Data Protection Impact Assessments (DPIA), Record of Processing Activity (ROPA), and other documentation to maintain inventories. Provided technical expertise, accurate work estimates, and ensured adherence to scope and budget, integrating privacy by design. Developed, implemented, and performed compliance risk management in close collaboration with stakeholders, aligning with requirements such as GDPR, PIPEDA, and CCPA/CPRA. Led data governance activities, including mapping, retention, scheduling, and classification. Created, monitored, and supervised User Acceptance Testing programs. Conducted privacy gap analyses and developed processes to address identified gaps. Participated in security and privacy incident investigations and response planning for privacy and risk programs.

Created, maintained, and executed Adobe workflows for business processes. Researched, investigated, and analyzed data anomalies to ensure data quality. Collaborated with cross-functional teams on campaigns involving data discovery, workflow development, and process implementation. Provided recommendations for continuous improvement, optimization, and automation to meet business needs. Identified risks related to data processing and developed mitigation processes. Conducted internal audits and assessments to gauge privacy risks. Mentored team members on quality checks, process development, and implementation.

- Manage/update data inventory, map data, perform data privacy audits, develop and monitor the privacy risk registry by for several accounts into One Trust application. - Develop privacy policies and processes to ensure compliance. - Conduct, oversee and integrate risk assessments across multiple domains. - Recommend solutions to enhance privacy maturity standards and embed the principle of Privacy by Design in business processes and operations. - Build relationships, foster trust, confidence with clients and/or third parties to ensure data privacy standards at held to their highest level. - Monitor/Manage access controls for multiple accounts via Atlassian (i.e. Jira, SharePoint, Confluence) and Lucid applications. Director, Tech Delivery - Provide technical expertise, more accurate work estimates, adhere to perimeters within scope/budget; all while incorporating privacy by design. - Assist data privacy officer with managing risk registry, data privacy efforts, and mapping data workflows for TMNA account. - Assist product owners within Jira to develop metrics (KPI) and break down Epics into more manageable features. Associate Director, Technology - Manage team of 10-15 people (both onshore and offshore). - Actively eliminates obstacles, remove roadblocks - Identify and communicate challenges and opportunities - Monitors and adjust workloads to align with budget and timelines. - Assists with planning new work initiatives and/or optimizations. - Collaborates and supports stakeholders to align with business objectives. Senior Database Engineer, Technology - Research, Investigate, and analyze data anomalies. - Work with cross-functional teams discovery, build, implementation with regards to both data, workflows, processes/methodologies, etc. - Provide continue improvement, optimization, and/or automation based on business needs. - Mentor and Team Lead

Collaborated with privacy and data governance teams to conduct privacy program gap analyses, develop privacy roadmaps, and implement data privacy and governance programs throughout Omnicom agencies. Led teams in identifying, implementing, and enforcing data governance models in accordance with regulations for more than ten business client accounts. Managed and updated data inventories, mapped data, performed data privacy audits, and developed and monitored privacy risk registries for several accounts using the One Trust application. Developed privacy policies and processes to ensure compliance, and created thorough documentation, including policies and procedures, to support privacy frameworks and regulatory readiness. Conducted, oversaw, and integrated risk assessments across multiple domains. Recommended solutions to enhance privacy maturity standards and embedded Privacy by Design principles into business processes and operations. Built relationships and fostered trust and confidence with clients and third parties to uphold the highest data privacy standards. Monitored and managed access controls for multiple accounts using Atlassian applications (Jira, SharePoint, Confluence) and Lucid applications.

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Primary Duties included (multiple accounts): - Adopt and apply SAFe Principles. - Actively eliminates obstacles as needed. - Coordinate and facilitates ceremonies such as Daily Stand-Up, Iteration (IP), Program Increment (PI) Planning, and Internal meetings. - As Product Owner manage the backlog and assist with guiding the team to reach capacity and maintain velocity. - Lead solution analysis, definition, and acceptance in application development lifecycle. - Gather, interpret, and translate customer needs into functional and nonfunctional requirements/specifications. - Understand system behavior, inputs, and outputs as related to business functions. - Facilitate meetings and proactively communicate and collaborate with stakeholders and external/internal customers. - Document and analyze requirements; as well as construct workflow charts and diagrams as needed. - Collaborate and review design deliverables with architects from translation of detailed requirements until deliverables are completed. - Work with clients to determine appropriate Test Case Scenarios for User Acceptance Testing based upon agreed upon requirements. - Review Change Control requests with Project Managers.

Applied SAFe Principles to multiple projects to ensure agile best practices. Coordinated and facilitated daily stand-ups, iteration planning, program increment planning, and meetings with stakeholders. Managed backlogs and led teams to maintain capacity and velocity. Led solution analysis, definition, and acceptance during the application development lifecycle. Gathered, interpreted, and translated customer needs into functional and non-functional requirements and specifications. Facilitated meetings and collaborated with stakeholders and customers to ensure project alignment. Documented and analyzed requirements and developed workflow charts and diagrams as needed. Collaborated with architects to review design deliverables and translate detailed requirements. Developed training materials for data protection compliance and educated employees on data privacy principles and best practices. Established data classification, handling, and protection standards. Worked with IT and legal teams to ensure robust data security measures.

Telecommunications: - Provide End User Support (questions, requests, and testing support). - Maintain Internal Reports (client requests, status, and weekly reports). - File tracking and monitoring. - Quarterly & monthly reporting (Prod User and Vendor Access, Incidents tracking). - Subscription Renewals and Adhoc Requests. - Work on projects as needed – involves, but limited to: Functional Requirements, UAT, and Client Support. Cable and Entertainment: - Provided end user support to client; such as: Adhoc reports, construct/maintain/monitor flowcharts/campaigns, add/unlock end users. - Generate flow charts using Unica tool to generate lists for Direct Mail, Telemarketing, and Email channels. - Multi-tasks include, but were not limited to: executed and wrote SQL scripts, performed tests on both flowcharts and test data, created/maintained extensively detailed documentation, and supplied end-user support/troubleshooting. - Developed/instructed user to create and maintain outbound triggers in order to provide campaign email notifications. - Provided enhancement recommendations that were demonstrated using WebEx tool and/or by detailed documentation. - Monthly Unica Patch Lead responsibilities included maintaining scheduled flowchart processes, server files transfers, and other related duties. - QA tester and prepared test cases using TFS (Test Manager). - Scheduled and lead Peer Review meetings. - Trained three co-workers on job duties.

Provided end-user support, addressing questions, requests, and testing needs. Maintained internal reports, including client requests, status, and weekly updates. Tracked and monitored files for accuracy and compliance. Handled quarterly and monthly reporting, including production user and vendor access and incident tracking. Managed subscription renewals and handled ad hoc requests. Participated in projects involving functional requirements, user acceptance testing, and client support. Provided end-user support, including ad hoc reports, constructing and monitoring flowcharts/campaigns, and managing user access. Generated flowcharts with Unica for direct mail, telemarketing, and email campaigns. Executed and wrote SQL scripts, tested flowcharts and test data, and maintained detailed documentation. Supported end-user troubleshooting and provided recommendations for enhancements, demonstrated via WebEx or detailed documentation. Led monthly Unica patch responsibilities, including scheduled flowchart processes and server file transfers. Served as QA tester, prepared test cases using TFS (Test Manager), and led peer review meetings. Trained new employees job duties and responsibilities.

Automotive Vertical: - Provided end user support to client; such as: Adhoc reports, construct and maintain flowchart/campaigns. - Generate flow charts using Unica tool to generate lists for both Direct Mail and Email. - Used ETL (extract/transform/load) methods on Teradata between MS Excel, SQL Developer, and Unica. - Created/manipulated spreadsheets using MS Excel. - Executed quality checks/validation on data. - Multi-tasks include, but were not limited to: executed and wrote SQL scripts, performed tests on both flows and test data, audit and sign off on team members’ work, created/maintained extensively detailed documentation, troubleshooting, scrubbing data, and timely deliverables.