Natori D.

• Minimize customer churn, increase retention, build loyalty and trust by advocating for clients. • Utilized CRM tools to track KPIs, communicate with customers and track their journey. • Produced strategic onboarding processes to increase longevity of customers. • Collaborated with the Customer Success team to develop strategic customer success plans. • Demonstrated value by enhancing the customer’s experience and achieving goals/objectives. • Sought out opportunities for upselling and cross selling that aligned with the customers goals.

• Created a cohesive social media presence with Creative Director, Photography and Production team. • Created a newsletter to inform customers of events, shows, tickets, packages, and industry updates. • Trained and onboarded new front of house/guest relations interns and volunteers for events. • Responsible for capturing BTH content at all events and meetings. • Responded to social media and face-to-face inquiries from guests, vendors and designers.

• Utilized data profiling skills to gather crucial client information. • Utilized skills of filtering, sorting, and calculating data. • Applied the technique of sub-queries and joins, data aggregation, data governance and profiling and case statements. For the Inferences and Analysis Project, I used descriptive analytics to determine and describe a businesses success and client attraction, based on their variety of attributes.

Current Objective • Create trustworthy analysis from a new dataset. • Coalesce some nulls and identify unreliable data. • Discover reasons why data might be missing. • Define new metrics with ambiguous data.