nathan hamilton

* Conducted back office services for multiple Energy Service Providers (ESPs) * Actively managed energy data for over 1,000 meter accounts * Analyzed and forecasted energy consumption data for existing and prospective customers * Consolidated all client energy contracts and scheduled client demand to the power grid * Performed billing and customer account reconciliation using Sage ERP MAS 500 * Prepared invoices using SAP Crystal Reports

* Conducted market analysis for prospective real estate investments * Evaluated potential tenants and oversaw property maintenance

* Provided resolution for all customer claims and cases related to services and products, through thorough investigation, evaluation and negotiation of cases in compliance with established technical and company principles. * Communicated effectively in a professional, respectful, and persuasive manner to facilitate the timely and thorough resolution of claims. * Took initiative and responsibility for addressing internal/external customer concerns. * Engaged and collaborated with operations, sales, and accounting departments to propose solutions regarding processes, policies and procedures * Implemented continuous improvement processes to streamline the customer experience

* Assisted in managing supply operations * Maintained inventories of all products purchased and sold * Participated in product quality testing of both raw materials and finished goods * Audited financial statements to check the accuracy of the company’s operating cash flows

* Sold and distributed company products to individuals * Created consumer interest in products through marketing outreaches * Traveled to Nevada for company strategy meetings with top advisors * Learned how to operate within a multi-level marketing business model

Activities and Societies: USD Student Finance Association USD Supply Chain Management Student Association Sigma Phi Epsilon Fraternity