Nathalie Miranda

Working as an assistant banker has given me the opportunity to connect with people every day while helping them with their finances. I handle deposits, withdrawals, and other transactions, making sure everything was accurate and secure, but I also got to answer questions and guide customers toward services that fit their needs. Its taught me a lot about responsibility, paying attention to details, and building trust with people. Its helped me strengthen my communication skills and gave me confidence in handling different situations, whether it was solving a problem or just making someone’s day a little easier.

Schedule appointments, policy updates, monthly budgeting, inventory, and client communications to sustain efficient operations and high-quality service. Focus on innovative marketing tactics to attract new clients, while organizing and managing up-to-date website—resulting in an average increase of 5 new clients per month.

Worked with Sacrad Savanna to create an informational video that explains how to book a safari, showcases itinerary options, and provides travel guidance to enhance customer understanding and drive bookings Created engaging content, including social media posts, videos, and newsletters, highlighting unique wildlife experiences and travel offerings to drive bookings and customer engagement.

Acted as first point of contact and greeted and Assisted clients and walk-ins, providing customer service. Answered 40+ phone calls a day in a professional manner, while leading front desk operations ensuring a welcoming environment. Scheduled and coordinated 30+ appointments daily, while performing data entry, filing and record- keeping duties.

Collaborated Clinical Leaders to analyze and work with 5 children with autism a week to reach each individuals behavioral goal. Taught children with autism day to day skills in 1 hour appointments.

Maintained a clean environment in restaurant in order to upkeep guest dining experience, frontline communication with 200+ customers daily, suggested dishes. Served food to tables and ensured all guest had a wonderful dining experience, improving feedback on overall experience by 60%.

Managed social media presence and content creation during photography expos, guided owner with resources which would help promote services, engage with attendees, and boost brand visibility online by 80%. Analyzed competitors, worked alongside owner to create and execute ideas would strengthen business monthly.

Volunteered in community outreach events to build community engagement. Volunteered community events to inform other people about program and encourage to join. Provided translation during 4 DUI checkpoints and assisted as scribe for officers. Performed in 20+ Tabacco Decoy Operations, to assure local stores were in compliance with state laws and did not sell tobacco to minors. Learned about different branches within public safety while gaining hands - on experience.

Directed communication with customers, suggested products. Promoted and opened TJ Maxx Credit cards. Opened up to 3 TJ Maxx credit cards per day. Greeted 100+ customers, make sure customers are satisfied with experience.

At San José State University, I’ve built both academic and personal growth through active involvement on campus. I am a member of LBSA (Latino Business Student Association), ALPFA (Association of Latino Professionals For America), and Her Campus, where I serve on the marketing team and contribute to creative campaigns and content. I stay connected to the community by taking part in events, networking opportunities, and initiatives that support professional and personal development. Beyond academics, I make time for health and balance by consistently going to the campus gym, and I take every opportunity to expand my skill set through workshops and networking events. I also meet regularly with my career counselor and business counselor to refine my goals, strengthen my professional presence, and prepare for global opportunities.

At De Anza College, I balanced academics with athletics as a member of the track and field team, where I developed discipline, resilience, and teamwork. I worked closely with my counselors to stay on track academically, explore career pathways, and prepare for a smooth transfer to a four-year university. My time at De Anza strengthened my foundation both in the classroom and on the field, setting me up for success at San José State University.

In high school, I was actively involved in academics and extracurriculars. I participated in AVID (Advancement Via Individual Determination), where I strengthened my leadership, organization, and college-readiness skills. Beyond the classroom, I served as a peer tutor, helping other students succeed academically. Athletically, I competed in volleyball and cheerleading, which taught me teamwork, discipline, and school spirit. I was also honored to be part of the Homecoming Court, a reflection of my leadership and positive impact within the school community.

Her Campus SJSU- Marketing & Trendsetters Team ALFA Club- SJSU