natasha michel

* Increasing employee moral by creating, restructuring, and facilitating training programs for all new and tenured employees. Some responsibilities and achievements include: * Conduct new-employee orientation and on boarding. * Create, facilitate and evaluate training for multiple departments. * Supporting team members with professional development while informing of their opportunities for growth within the company. * Implimented creative strategies increasing employee engagement and customer awareness on company priorities, services offered such as Business and Today at Apple. * Develop specialized actions, such as workshops, info sessions, and peer to peer development, to remediate team and individual performance improvements. * Work with stakeholders to assess training needs and establish goals. * Skilled Competencies: * Presentation Skills * Organizing * Planning * Time Management * Learning on the Fly * Comfort Around Higher Management

* Certified iPhone repair technician providing level two and three technical support. * Achievements: * One of two female at this time. * Consistently informing team of old and changing company policies by resetting organizing repair station standards, offering on the job shadow and reverse shadow, and provide in the moment feedback. * Spearheaded a team to create and implement a new Customer Product Repair Pickup process collaborating with all stakeholders. * One of the highest success rates in the market for iPhone repairs. * Lead a team in partnership with an Apple Engineer to troubleshooter and report issues for new product launch. * Skilled Competencies: * Compassion * Customer Focus * Drive for Results * Interpersonal Savvy

* Certified software support technician providing level one technical support. Some responsibilities and achievements include: * Supported the most customers with the highest customer satisfaction for the year in the market. * Assess customers’ needs, then provide solutions or refer them to other team members. * Flexibility to regularly rotate through different technical specialties and skill sets. * Ability to thrive on change as products evolve. * Skilled Competencies: * Approachability * Informing * Personal Learning * Motivating Others

* Enabled productivity by handling all executive, administrative, and personal tasks including document preparation and creating new company processes. * Some responsibilities include: * Organize and communicate CEO’s daily schedule, appointments, and travel and logistic arrangements. * Coordinate and carry out special events, requests, projects, and communication plans. * Maintain strict confidentiality with sensitive information, financial documents, high profile clientele records, and personal matters. * Accomplishments: * Improved efficiency by organizing mounds of paperwork into a secure cloud based file system. * Established an open communication network amongst the CEO and other Partners.

* Certified Mac repair technician providing level four technical support. Some responsibilities include: * Strong people skills and a knack for problem solving. * Maintain composure and customer focus while troubleshooting and solving technical issues. * An aptitude for acquiring skills in technical repairs and an eagerness to learn. * Ability to promptly adhere to a schedule of customer appointments. * Skilled Competencies: * Learning on the fly * Functional and Technical Skills * Informing Team * Composure * Dealing with Ambiguity

* Held multiple positions held including Store Visual Merchandizing Manager, Brand Representative, and Selling Business Manager. Led a team to implement visual merchandising standards and guidelines at the store level that abides by company standards. Able to combine creativity with technicality to execute direction including product placement, fixture placement and display elements while successfully attracting the eye of the customer. Some responsibilities include: * Creating customized brand identity by enhancing merchandise visual presentation * Communicate with buyers and vendors insuring their vision is properly implemented * Became number one in region for Brand Representative * Train all new sales associates on visual merchandizing standards and techniques

Duel enrolled for the 2007-2008 academic year.

Achieved the Deans List for the academic year of 2010. Held the role as Campus Representative in Student Government Association for one year.