natasha wiens

mytefl

About

I am an enthusiastic and reliable professional looking to combine my passion for travel and years of sales experience in the travel industry to engage, encourage, challenge, and inspire travellers. I have been working in the professional department of travel for about 3 years now. Through this job and others I have learned to excel in sales by maintaining goals and hitting targets while excelling in customer service. My passion for travel has driven me to be the best I can in this industry. I have visited many countries around the world and I have a wealth of knowledge both personally and professionally in regards to everything travel.

Country

canada

City

port moody

Industry

leisure, travel, & tourism

Skill

microsoft office, microsoft excel, microsoft word, powerpoint, customer service, research, teamwork, photoshop, social media, public speaking, english, windows, event planning, time management, sales, sales targets, client base, leadership, communication, tourism, sales force, cold calling, presentations

Experience

mytefl

travel consultant

odenza marketing group inc

2015-3 - 2018-9 · 3 yrs 7 mos

* Consistently in the sales top 10% over the past two years, concentrating on B2C sales * Maintained files of 30+ clients on a rotating basis each month * Trained new colleagues on sales methods and booking vendors * Proficient in ClientBase * Gained significant knowledge of the industry through conferences, seminars, meetings & FAM trips * Strong communication and customer service skills * Proficient in working with both MAC and PC operating systems

ece assistant and reception assistant

brightstart children's academy

2009-8 - 2014-8 · 5 yrs 1 mo

* Responsibility and leadership demonstrated through teaching and guidance of children of all ages * Interpersonal skills developed through relationships with children and parents alike * The ability to work under pressure while working with children that had various behavioural concerns * Administrative duties learned including MS Word, reception, and telephone answering

vacation advisor

fresh tracks canada inc.

2018-10 - Present · 8 yrs

barista

starbucks

2013-9 - 2014-3 · 7 mos

* Customer & relational skills including communicating with customers and co-workers * Able to work under pressure when put in a high stress environment * Developed teamwork while working with 4 or more co-workers day-to-day * Demonstrated leadership and reliability skills when given the responsibility to lead team throughout the day (ie. ensure breaks are covered, operating the store when the managers and shift leaders are out)

au pair in rome, italy

au pair international

2012-9 - 2013-6 · 10 mos

* Responsibility and leadership demonstrated day-to-day when tutoring, cooking for, and disciplining children * Able to work well under pressure while displaying a calm and positive * attitude in the midst of a difficult behavioural situation * Strong communication skills proven while living abroad where English was * not the first language * Able to adapt and understand different customs and cultures that were * not similar to own experiences * Confident when interacting with people from all walks of life and * backgrounds

travelling intern

liberty in north korea

2014-8 - 2014-12 · 5 mos

* Liberty in North Korea is a non-profit organization based in Los Angeles that brings educational awareness to the human rights crisis in North Korea. LiNK travels around the USA and Canada to bring attention to the crisis in North Korea by giving presentations and raising funds for the refugees * Developed exceptional public speaking skills while travelling throughout the USA to give educational presentations on the human rights crisis in NK * Adaptable in new situations and environments * Established skills such as public speaking, event booking, promotion, fundraising, and * recruiting during in-office training * Worked exclusively in a team environment for 5 months