natasha capogreco

* Partner with key stakeholders (L&D, Marketing, Product Partners, Frontline etc.) to implement sales and service initiatives across business banking. Responsibilities include scoping, engaging stakeholders, implementing and evaluating sales initiatives. * Support business Bank's sales agenda across the frontline sales force by ensuring standard sales processes are implemented, best practice and sales opportunities are leveraged. * Support sales productivity across Business Banking through analysis & identification of new opportunities and improvement of existing sales processes and tools. * Manage library of sales frameworks * Provide support for channel specific improvements to the standardise sales processes.

* Responsible for the coaching & training of staff on sales & services roles * Achievement of Customer Satisfaction KPI's, Branch Sales KPI’s and P & L expense targets * Ensure Branch is fully compliant in all Audit requirements

* Tactical involvement in the deployment of project initiatives that have a direct bearing on the operations of Victoria Retail Banking * Proven ability to navigate, implement and embed change to the Retail network - the types of change involve systems, process and people change activities which are implemented, embedded and sustainable. * P & L Expense Planning and management at the State and Region level * Sales Planning and management of KPI’s at the State and Region level * Coordination and management of activities surrounding Operational Risk Management for the state (including FSR requirements, Audit findings and Business Continuity Planning). * Provide tactical input for business planning, coordination of reward bonus payments, FTE monitoring * Monitor and manage accreditation levels within the State * Accountable for initiating and driving identified system and process improvement opportunities

* Project Co-Coordinator responsible in providing coaching and administrative support to Queue Management Toolkit Victoria Coaches * Coached 50 Branch Managers in Victoria on the Toolkit application * Assisted in the development of Workforce Planning Best Practice Action Plans * Victorian representative on QMT Steering Committee

* Created Head Office Department from its formation * Provided leadership to a team of 10 Direct Reports that provided shared service functionality to the Regional Managers in Victoria (30) for nominated specific functions listed below * Gatekeeper for the SGM to ensure Property & Equipment requests within budget and correct authority obtained * Production of sales & expenditure result leader boards with 100% accuracy * Liaise with key stakeholders to ensure delivery of service – property contracts, facility management * Assist in the collation of statistical data for Victorian branches – Store Resourcing Model, Incentive Payments – Sales & Service