Nataliia Gapchun

- Spearheading and managing key projects, ensuring timely delivery and adherence to the highest quality standards. - Collaborating closely with international clients to understand their unique requirements and tailoring solutions to meet their business objectives. - Leveraging expertise in 1C, JIRA, Miro, and other digital tools to optimize project workflows and enhance client satisfaction. - Acting as a bridge between clients and the technical team, translating complex requirements into actionable tasks. - Continuously updating skills and certifications, including the completion of the course: Platform Specialist in 1C: “Enterprise 8.2”. - Contributing to the company's growth by bringing in best practices from previous experiences and fostering a culture of continuous learning and improvement. - Based in Canada, providing remote support and consultation to global clients, ensuring seamless communication and project execution.

- In collaboration with team leads, supporting client accounts by organizing agendas and drafting details notes for staff meetings - Coaching clients and sharing insights to identify potential health improvement opportunities - Building client relationships to understand their needs in order to tailor health and wellness program

- End-to-end project implementation and continued support (2+ year) - Organized the work of 4 junior project managers; planned budgets and monitored milestones and timelines for 30 + clients - Adapting the software environment of an e-commerce platform to integrate online order postings with the 1C (BAS) accounting system - Acted as a team-lead, resulting in the department’s productivity increase by 400% - Directed and maintained multiple projects, driving interdepartmental collaboration (IT, Operations, Finance, Marketing/Sales) -Sustained awareness and effectively communicated potential interdependencies with other projects - ​​Improved user satisfaction by 40% by guiding clients through the admin panel (website) functionality - Assessed and forecasted project risks and dependencies

Accountable for researching and analyzing data relevant to an organization (attained a score of 95% in a monthly quality) Validated quality of data, completeness, and integrity, to improve day-to-day operations and accelerated accuracy and efficiency in data processes also aiding quick decision-making

- Generated customer base through analytics usage and customer reach-out - Coordinated and facilitated business meetings with potential clients - Enhanced existing processing of customer requests via CRM-analytics procedures resulting in decreased response time by 30% - Documented 100+ technical tasks for the design department and production - Researched and identified the most valuable customer segments and proposed new marketing strategies based on the findings (email marketing tools: Google tracker PRO, SSM management) - Recruited candidates and fully onboarded them in under a month

- Responsible for promotion of services and expansion of suppliers network through industry events (+300 B2B clients) - Co-produced +150 corporate events and presentations - Accelerated the efficiency of program activities by 20% through monitoring of teamwork effectiveness - Negotiated with suppliers and subcontractors to remain within budgets - Collaborated with clients (Mukesh Ambani, Porsche, Honda, Jagermeister, Patron, Lodha) at the locations of Grand Hyatt, Marriott, Hilton, Radisson Blu, Taj and Sula fest.

Python