natalie nguyen

* Assured strong customer satisfaction by handling streamlined invoices and following up on complaints to ensure customers received appropriate care and service * Responsible for maintaining and troubleshooting basic IT, telecom technical issues, set up and queries * Enhanced customer's experience by answering telephone and emails inquiries, and referring unresolved customer grievances to designated departments * Contributed to the overall revenue of the center by identifying opportunities to promote Regus products and services. * Processed clients booking efficiently and accurately according to procedures, which greatly minimized company’s losses * Increased productivity with quality administrative office support and clerical duties * Scheduled and prepared conference meetings and office suites for upper staff members and clients

* Compiled and updated research data in Multimedia Resource Database * Coordinated international student government programs * Reorganized filing system and performed clerical duties (answered and screened phone calls, filing, fax paperwork, and etc) to increase office efficiency. * Maintained office efficiency by keeping accurately files and organized office space * Created and maintained media database, increasing productivity in the lab

* Built a strong book of business by ensuring the highest level of customer satisfaction. * Credit specialist with emphasis on large loan volume for high value customers. * Generated a strong pipeline of qualified customers for outbound calls and book of business. * Efficient in outbound and inbound sourcing for high value customers through internal database by setting up off-sites at various business locations. * Provided excellent customer service while resolving customer’s problems by finding the perfect solution. * Reviewed confidential financial paperwork to ensure compliance and managed different types of account. * Increased efficiency and decreased downtime by doing cold calls, reaching out to book of business, and using various lead lists * Top producing banker with high number of daily sales, achieving different referral goals and meeting different sales metrics.

Activities and Societies: Field Hockey, Badminton

Activities and Societies: Delta Delta Delta