natalie mazzie

* Assisted in opening new location in South Park Meadows and 1890 Ranch Shopping Center * Set daily planogram changes and organize stock room to allow easier accessibility * Role-play with employees to coach on determining customer needs and add-ons * Weekly distribution of flyers amongst shopping center to increase traffic * Trained employees on product knowledge and use of specialized equipment

* Opened new location at the Domain Oct 20, 2011 * Controlled inventory using stock count on biweekly basis * Coached and motivated employees using employee productivity report * Trained employees during weekly meetings with use of features and benefits * Recruited and interviewed potential employees to hire the best talent for the business * Controlled wages using P&L report and scheduling during peak business hours * Created business to business networking to increase sales * Maintained highest multiples and accessory percentage in district * Role-played different customer interactions to ensure client satisfaction * Addressed employee relations issues

* Opened new location at the San Marcos Premium Outlet Nov 25, 2009 * Coached and trained daily using positive reinforcement, scripts and role playing * Created B2B relationships with local gyms through use of sampling parties, coupons and discounts to increase traffic * Held the highest average sale and NBTY percentage in company * Translated 4 page script into Spanish version to better assist International customers * Scheduled 9 employees using store trend to maximize sales * Controlled inventory using inventory checklist on a daily basis * Organized monthly competitions to increase store morale and sales * Recruited, interviewed and on-boarded new employees * Trained employees to become Assistant Managers and Managers through shadowing, role-playing and use of the Policy and Procedures in place * Motivated employees to research products and maintain ourselves ahead of the market

* On-boarded new participants including handling of enrollment documents and background checks * Created new processes and scripts to facilitate interviews with potential participants * Selected the best talent for the business * Updated process documents * Attended recruiting events on a weekly, bi-weekly and monthly basis * Outreach specialist; created B2B relationships to strengthen our alliance * Community liaison and canvassing * Recruited new participants for upcoming cohorts * Increased applications * Panel presentations regarding Gateway Program * Gateway Program presentations/info sessions to outreach partners and recruits * Data entry/compliance * Researched effective techniques and language to maximize recruitment opportunities * Created a pool of future recruits to allow for a constant flow of participants * Able to work under pressure and proven flexibility whilst maintaining quality work

* Coached employees using the 3 C’s standard of customer service and chatting them in on a daily basis * Worked effectively with other employees and all levels of management * Provided outstanding customer service through personal shopping * Cold-called clients to promote weekly/monthly and flash sales in order to increase sales * Trained employees on conversion rate * Maintained client book for appointment sales and increase traffic in-store by doing outreach * B2B relationships to increase company visibility * Increased marketing by canvassing on a weekly basis * Daily goal setting to ensure sales plan is met and conversion is above company average