Natalie Dowe

Oversee all aspects of the store’s operations, including business strategy, stock curation, marketing, and customer experience. Develop partnerships with ethical suppliers to promote sustainable and natural products for health, home, and lifestyle. Lead community initiatives and wellbeing events connecting local people to holistic living. Manage social media, brand presence, and community outreach to grow a loyal customer base.

Managed the day-to-day running of the retail shop, including staff supervision and customer engagement. Supported the owner in product selection, wellbeing-focused workshops, and local outreach. Developed systems for improved stock management, merchandising, and customer satisfaction.

Managed gym operations, wellbeing programmes, and staff development. Oversaw group exercise and referral teams delivering community health initiatives. Supported local health partnerships promoting accessible and inclusive fitness.

Led an 8-person team managing gym operations, class delivery, and member engagement. Improved class attendance and retention through community-led initiatives and targeted marketing. Monitored sales, compliance, and service quality to ensure continuous improvement.

www.ndsmartfitness.co.uk Deliver and assess Level 2 and 3 fitness qualifications and specialist CPD courses (e.g., Group Studio Cycle, Bootcamp, Functional Resistance Training). Provide one-to-one personal training and wellbeing coaching. Specialise in Exercise Referral and Pre/Post Natal fitness.

Taught Level 3 Personal Training qualifications to a diverse student base. Developed CPD modules to raise the profile of the college’s fitness provision. Mentored learners from varied backgrounds, fostering confidence and employability.

Delivered Level 2 and 3 fitness qualifications combining theory and practical gym sessions. Coordinated placements within Skills Active apprenticeships and managed partner relationships.

Supported young people through educational and rehabilitative programmes. Promoted community inclusion and personal development through targeted mentoring.