Natalia Walawko

Providing customers with products that are best suited to their needs Identifying new markets Building rapport, prospecting and pitching relevant packages to customers Providing the highest level of customer service in a fast- paced working environment Maintaining customer relationships Executing over 50 outbound calls a day Effectively communicating with colleagues from different departments in order to uphold to customer’s standards

Supervising a team of up to 15 staff members, providing assistance and training Responsible for onboarding new staff members Opening and closing the venue along with all of the necessary checks Ensuring the highest standard of service and cleanliness throughout the venue Experienced in handling both cash and card machine terminals along with completing End of Day reports Maintaining clear communication between staff and management Assisting management with monitoring stock levels Handling daily cash reconciliation Presenting product information for the purpose of upselling company's merchandise

Alongside the supervisor, have assisted the team of 19 staff members, offering them training and help when needed Maintaining the bar to a high standard, both cleanliness wise and service wise Have opened and closed both buildings on a weekly basis

Responsible for onboarding and training new staff members Presenting product information for the purpose of upselling company's merchandise Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. Provided an elevated customer experience to generate a loyal clientele. Effectively communicated with and supported sales, marketing and administrative teams on daily basis. Evaluated customers in order to decide whether or not are they suitable to get a loan. Professionally answered clients' inquiries via chat and e-mail