Natalia Villavicencio Sánchez

As a People & Office Operations Specialist, I integrate Talent Acquisition, People Care, and Office Management to enhance workforce development, operational efficiency, and employee experience. Talent Acquisition & Recruitment Strategy: Collaborate with leadership on strategic workforce planning to meet hiring needs. Lead headhunting and IT recruitment efforts, specializing in bilingual and tech profiles. Oversee the full recruitment cycle, ensuring seamless candidate experience. Utilize data and KPIs to drive continuous improvement in talent acquisition. Build the company’s recruitment brand through compelling job ads and industry partnerships. Lead onboarding programs to ensure new hires align with company culture and goals. People Operations & Employee Engagement: Develop training and mentorship programs to foster employee growth and retention. Handle employee relations, resolving conflicts and promoting a positive work environment. Lead well-being programs and engagement initiatives to improve morale and productivity. Gather feedback to drive continuous improvements in workplace culture. Champion a diverse and inclusive workplace, aligning people operations with company values. Office Operations & Facilities Management: Oversee daily office operations, managing space planning, vendors, and resources. Manage budgets, ensuring cost efficiency across all office functions. Ensure a safe and optimized office environment through facilities management. Organize internal and external events, meetings, and conferences. Implement office technology to improve operational efficiency. Ensure compliance with health, safety, and organizational policies. Cross-functional Collaboration: Collaborate with leadership, HR, and department heads to align people and office operations with broader business goals. Lead process improvements to streamline people operations and office workflows.

As a People Care professional, I focus on cultivating a positive and supportive work environment while simultaneously addressing the diverse needs of employees. Providing guidance and support to employees. Resolving conflicts and promoting harmonious relationships. Enhancing employee engagement and morale through initiatives and events. Implementing well-being programs and promoting work-life balance. Facilitating training, development, and onboarding processes. Gathering feedback through surveys and communicating updates effectively. Champion a positive workplace culture, emphasizing employee well-being and engagement.

In the intricate landscape of software development, the acquisition of top-tier talent stands as a testament to an organization's vision and ambition. Navigating this domain demands more than mere recruitment; it calls for the precision of headhunting coupled with an acute understanding of bilingual tech profiles. Expertise in Headhunting and Specialized IT Recruitment. Proficiency in Conducting Comprehensive Interviews and Sourcing. Mastery in Identifying and Engaging Bilingual IT Profiles. Curating and Managing Company Job Openings and Requirements. Orchestrating HR/Pre-Screening Interviews with Precision. Overseeing and Ensuring the Rigor of the Evaluation and Hiring Process. Strategizing and Impeccably Executing Recruitment Plans. Spearheading the Coordination and Mastery of Candidate Evaluation Procedures.

Leadership stewardship of the team. Strategic budget formulation and management. Cultivated communication with both suppliers and clientele. Expertise in database management. Diligent oversight and maintenance of facilities. Meticulous planning, preparation, and coordination of daily, weekly, monthly, and annual activities. Astute organization and management of human capital. Oversight of recruitment processes and fixed asset acquisitions.

As a Tech Project Manager played a pivotal role in overseeing the successful planning, execution, monitoring, and closure of technology-related projects. Defining project scope and goals. Leading cross-functional teams and fostering collaboration. Managing timelines, budgets, and resources. Communicating with stakeholders and ensuring alignment. Monitoring risks and implementing mitigation strategies. Ensuring quality standards and timely delivery.

Central to the orchestration of any thriving organization is the strategic coordination of its workforce. This entails not only the meticulous planning and direction of human resources but also fostering a symbiotic relationship between organizational leadership and its employees. Mastery in workforce planning and coordination. Bridging the organizational vision with its dedicated workforce. Designing and overseeing comprehensive employee benefit programs. Serving as a trusted consultant, guiding fellow managers on pivotal HR matters. Steadfast coordination and oversight of specialists and support personnel. Expertise in job design and analytical assessment. Seamless management of recruitment, selection, and hiring processes. Specialized proficiency in recruiting Tech profiles. Dedication to nurturing organizational well-being and employee welfare.

Mastery in Human Resources processes, complemented by expertise in Neuromarketing, Endomarketing, and Digital Marketing. Proficiency in customer care, sales strategies, and leadership dynamics. Comprehensive performance evaluations. Expertise in role profiling and meticulous recruitment and selection procedures. Dedicated coursework in soft skills development. Utilization of projective and psychometric assessments, encompassing areas such as personality, attention span, stress management, and interview techniques. Strategic planning acumen. Assiduous oversight of the sales team.

Specific Human Resources Duties: Drafting and reviewing employment contracts. Conducting virtual training sessions. Administering interviews, focus groups, and surveys on well-being, satisfaction, and job commitment. Strategic planning based on key performance indicators and goal achievement reviews. Compiling role manuals. General Responsibilities Undertaken: User Service / Customer Care. Managing and archiving correspondence. Receiving documentation, calls, and visitors and directing them as per their requirements. Overseeing technical operations in the computer room. Utilizing the planning system effectively. Completing tax-related forms.