Natalia Koc

Business Development Manager @ Nova Staffing Inc.

About

I am a relationship-based business development professional who thrives in fast-paced, people-first environments. With experience in sales, client relations, hospitality, and team leadership, I bring a natural ability to connect with others, build trust quickly, and create positive and lasting engagements. Before joining Nova Staffing, I worked across roles that strengthened my communication, customer service, and leadership skills — from generating significant revenue through strategic outreach to leading teams and elevating client experiences. I value authenticity, clear communication, and solutions that prioritize people. At Nova Staffing, I help businesses solve workforce challenges by building meaningful partnerships and ensuring clients feel supported every step of the way. I’m passionate about understanding what people truly need and creating long-term, collaborative relationships that lead to shared success.

Country

Canada

City

Brampton

Industry

Staffing & Recruiting

Skill

Customer Service, Exceptional mentor & coach, Order Processing, Communication, Google Workspace, High Energy Level, Easily Adaptable, Sales Target Management, Retail, Customer Satisfaction, Exceeding Customer Expectations, Inventory Control, Customer Retention, Beverage Sales, Cold Calling, Visual Merchandising, Customer Relationship Management (CRM), Team Effectiveness, Coaching & Mentoring, Bill Tracking

Experience

Business Development Manager

Nova Staffing Inc.

2025-11 - Present · 10 mos

Builds and nurtures long-term client relationships through strategic outreach and personalized communication Conducts discovery conversations to understand staffing needs, culture fit requirements, and long-term hiring goals Partners with internal recruitment teams to support seamless candidate placement and client satisfaction Represents Nova Staffing with professionalism, empathy, and a people-first approach to service Focused on creating positive experiences, repeat business, and trusted partnerships

Office Administrator

Van Kuik Construction

2023 - 2024 · 1 yr

• Generated $300K in snowplow contracts within one season through strategic cold calling, driving substantial revenue growth and establishing key client relationships. • Led 30+ in-depth interviews, aligning candidates with company needs to boost long-term candidates. • Maintained accurate client databases to support targeted, high-conversion sales campaigns.

Server

Sapore by Zafferano

2022 - 2023 · 1 yr

• Showcased a strong ability to convey ideas verbally and connect interpersonally, delivering exceptional customer service with a friendly and approachable attitude. • Controlled inventory and reduced waste by implementing efficient stock monitoring and organization. • Prioritized customer well-being by strictly following Ontario's health regulations, preventing potential health hazards and ensuring a pleasant experience for 100+ patrons nightly.

Sales Lead

Pier 1

2016 - 2017 · 1 yr

• Directed closing operations, overseeing staff, cash handling, and reconciliation with full accountability. • Led the sales team by example, mentoring staff and resolving customer issues to drive repeat business, enhancing sales by an estimated 15% through improved customer retention. • Enhanced visual merchandising by optimizing product displays, elevated the in-store shopping experience.

Assistant Manager

Claire's

2014 - 2016 · 2 yrs

• Rapidly promoted to assistant manager within 8 months due to exceptional performance and significant contributions. • Enhanced team productivity through effective coaching and mentoring, fostering a positive and work environment and boosting staff efficiency by an estimated 20%. • Managed daily store operations, directing a team of 5 employees, maintaining optimal inventory levels, and ensuring customer service excellence that exceeded expectations.