Natalia Janiuk

Deliver customer support in Polish, managing orders, inquiries, and complaints via phone and email. Oversee order processing, returns, and special requirements, ensuring accurate handling of customer needs and invoice details. Work with internal systems to resolve issues efficiently and provide tailored solutions, maintaining high standards of customer satisfaction.

Assisted in coaching basketball, supporting training sessions and drills under the guidance of head coach. Provided individualized feedback to players and helped foster teamwork. Served as a camp counselor, ensuring the safety and well-being of campers while organizing recreational activities and team-building events.

Represented UCLan by engaging with prospective students, promoting the university locally and at other institutions. Key responsibilities included leading campus tours, supporting call centre operations, attending outreach events, and assisting with language and cultural initiatives. Acted as a liaison to provide information on academic programs and student life, helping to attract and inform new students.

Led Spanish language classes for first-year students, providing support with grammar, cultural insights, and academic skills. Facilitated collaborative learning sessions, revised course material, and helped students with essay writing, report preparation, and exam strategies. Assisted students in navigating university expectations and academic structures.

A student of International Business with Spanish