natalia ghassemi

Arranged a successful jewelry and accessory trunk show resulting in $1,000 profit -Demonstrated brand knowledge: Theory, Velvet, James Perse, True Religion, Chan Luu, Sugar Bean

* Promoted to this position within 8 months of starting at The Honest Company * Responsible for placing all transfer orders between warehouses with high proficiency in using Oracle’s JD Edwards (JDE) Enterprise Resource Planning (ERP) software. * Owned inbound transportation of inventory to fulfillment centers. Single point of contact with carriers and transportation providers for inbound shipments. * Developed and maintained tools to communicate shipment status, inventory in-transit, pallet and case conversions, and measure carrier/supplier performance.

* Supported over 50 customer service inquiries by phone and 20 by email per day * Saved an average of 50% of our member due to exceptional customer first mentality. This was one of the highest save rates within the company. * Consistent top performer in sales statistics: Upsell, Save Rate, After Call Work * Many customers calling to complain were converted to repeat customers * Responded in a professional and supportive matter to issues or complaints raised by customers in a timely manner * Expert in product knowledge of all 100+ products

* Supervised seven Assistant Managers and 200 sales associates * Promoted to one of the largest volume stores domestically, after being rated highest performing Store Manager in Arizona by successfully training Assistant Managers, increasing sales volume, reducing shrink or theft, and having numerous great visits by upper management * Contributed to exceeding the store plan of $9.7 million in annual sales by upholding the highest level of customer satisfaction, ensuring levels of inventory were accurate on the sales floor, and guaranteeing a great experience for all * Responsible for recruiting, interviewing and hiring entire staff * In charge of training all staff including Store Managers, Assistant Managers and brand representatives

Supervised over 85 sales associates and four Assistant Managers -Increased store sales to total $2.3 million annually -Responsible for directing teams to consistently set up visual floor sets and seasonal displays -Promoted to Store Manager after less than a year, exceeded targeted sales goals, and trained and developed all employees -Won a companywide contest for exceeding jean sales

Visual, Impact, and People’s Assistant Manager. Responsibilities: identify and recruit brand representatives, train, educate brand’s lifestyle and vision, stock maintenance and merchandise replenishment -Contributed in setting store goals to be taken off company’s highest theft store list, equaling 40% less units stolen per week -Worked closely with direct Store Manager on setting up floor changeovers, merchandising and stock upkeep

Rated one of the highest performing Managers in Training -Operated as an Assistant Manager position while completing the Manager in Training program