Natalia Durán

• Led the operations team, overseeing 3PL performance, EDI processes, freight coordination, and sales order fulfillment across all channels. • Managed the full custom decoration workflow—from intake to on-time delivery—while ensuring KPI tracking, accuracy, and customer satisfaction. • Maintained and optimized project management in Asana, ensuring accountability, clear communication, and timely task execution across teams. • Collaborated cross-functionally with Finance, Sales, CX, Product, and Marketing to document and streamline SOPs using tools like Fulfil, Trainual, and Slack. • Drove process improvements and solve logistics issues by proactively managing inventory, order processing, and special supply chain initiatives.

• Directed daily supply chain operations across multiple vendors, managed drop-ship orders, and coordinated vendor relationships to develop new product lines. • Collaborated with leadership to update weekly cash flow reports, oversee accounts payable, and manage invoices via Bill.com, ensuring accurate financial tracking and timely payments. • Optimized inventory management by analyzing stock levels, reducing holding costs, and improving procurement efficiency to ensure on-time delivery. • Streamlined material flow and processes, cutting lead times through supplier collaboration, while managing tax filings (e.g., 1099s) and ensuring SAM registration compliance. • Supported strategic initiatives, including AMZ restocking for domestic and international accounts and improving operational systems by updating SOPs and product data in Shopify.

• Managed different supply chain vendors, overseeing daily operations and ensuring seamless logistics. • Led sales tax and franchise tax coordination for the US, updating tax codes in Shopify. • Ensured alignment of systems and reports, developed SOPs, and updated product information in Shopify.

• Managed email correspondence for the CEO and Director of Operations. • Developed supplier relationships, overseeing purchase order placement and ensuring timely receipt of merchandise in the warehouse. • Generated weekly and monthly reports from various programs. • Coordinated projects for international expansion, new product launches, and domestic manufacturing by contacting potential partners. • Provided support in programming marketing campaigns and document design.

• Served as the primary client liaison, managing accounts and ensuring exceptional customer service throughout the project lifecycle in the hospitality and furniture industry. • Coordinated project timelines and deliverables, facilitating communication between clients, production teams, and vendors to meet deadlines and maintain quality standards. • Monitored budgets and progress, identifying potential risks and implementing solutions to keep projects on track and within scope. • Streamlined processes and leveraged client feedback, driving improvements in service delivery and enhancing overall customer satisfaction.

• Managed CEO’s personal and professional schedule. • Oversaw frontdesk duties coordinating errands, office duties and staffing and stationery-purchasing. • Teamed up with US-based RAMs to prepare the yearly Hospitality Furniture Expo in Las Vegas, Nevada to engage with potential customers and and other stakeholders. • Arranged CEO’s personal meetings within the FMX facilities. • Assisted CEO with interacting with vendors and suppliers.

• Assisted management with travel planning, scheduling, and document preparation, ensuring seamless coordination for business activities. • Maintained organized and efficient workspaces, ensuring areas were clean, stocked, and ready to support daily operations. • Oversaw quality assurance processes, ensuring all business operations adhered to established standards and delivered consistent results.

• Assisted CEO and COO in handling sensitive and confidential information and organizing domestic and international videoconferences with customers, custom brokers, and providers. • Oversaw Customer Service and Collections Teams. • Prepared all Import and Export quotes, also followed-up on merchandise transit (door-to-door service). • Handled office and warehouse supplies, purchasing, and office management. • Coordinated Transport and merchandise delivery.

• Assisted Regional VP and Board of Chairmen. • Organized Board Meetings including hotel reservations, flights, amenities and drivers logistics. • Managed administrative processes such as expenses reports, projects, and information. • Created Corporative Presentations for monthly meetings by gathering financial and operational information to from different teams. • Coordinated domestic and International phone calls and videoconferences between executives teams. • Oversaw AP and AR teams and assisted VIP customers.

• Provided comprehensive executive support to the CEO, Sales, and Finance departments, managing domestic and international business travel logistics, coordinating Webex and conference calls, and facilitating high-level meetings for executives and foreign visitors. • Administered key systems and reporting, including Salesforce (SDFC) for sales opportunity tracking, Cisco OIP for weekly sales data updates, and American Express corporate expense management, ensuring accurate reporting to LATAM Finance VP and compliance with internal policies. • Planned and executed corporate events and conferences, managing logistics for local and international gatherings, including company-wide celebrations (e.g., Christmas, new fiscal year, and quarterly achievements), and handling executive travel needs for both business and personal purposes, including visa processing and customs requirements. • Handled accounting and procurement responsibilities, such as supplier bill reviews, payment registration in Oracle, bank reconciliations, and the purchasing and administration of office supplies to ensure smooth daily operations.

• Monitored and managed corporate bank accounts, overseeing wire transfers to national and international suppliers through Bank of America, with approvals coordinated by the USA Finance VP. • Prepared and tracked financial reports, including supplier payment schedules, expense reports, and corporate American Express credit card statements, ensuring accuracy and timely submission. • Administered the Legal Repository, managing customer, supplier, and partner contracts, including registration, archiving, and follow-up on required formats and compliance. • Handled payment and reconciliation tasks, recording payments in Oracle, performing bank account reconciliations, and generating reports to ensure alignment with financial statements.

• Assisted the Finance Team. • Arranged local and international traveling and visits. • Handled follow-up in administrative affairs such as supplier’s payments, contracts renewal process, collection agencies & confidentiality agreements database maintenance. • Controlled Bank accounts maintenance such as notification of council member changes. • Administered confidential information from Treasury and Collection. • Purchasing requests elaboration and follow-up for the Financial Managers. • Expenses report records in Concur.