natacha nelson

Accurately transpose songs in all genres to other keys and write charts by hand and/or in Sybelius for singers and instrumentalists.

Identify opportunities to improve product delivery from both a technical and business perspective. Provide recommendations on process improvement. Ensure products meet both internal stakeholder expectations and partner expectations. Conduct external partner and internal satisfaction surveys. Build reports to derive meaningful conclusions and action plans.

Manage technical relationships with 10 major hotel chains, investigate technical issues and identify quick solutions. Provide active back-end support to hotel partners and Expedia teams. Support system upgrades. Run SQL queries and analyze data. Take rapid decisions to critical problems. Train new hires on internal tools and connectivity technologies.

Design the logic behind the Dakis Expert, a human interaction software aimed at selling products to consumers based on customer survey questions. Link needs to specifications related to 3 products: bicycles, digital camcorders and digital cameras in the back-end of the software. Manage product catalog and product surveys.

Train laboratory new hires on complex lab procedures. Manage clinic schedule and provide on-call support for lab staff. Process and manage quality controls for human fluid samples. Recruit and screen subjects for laboratory experiments.

Provide content support to hotel partners and internal customers. Process update requests and product creation in a quick and timely manner to meet SLAs set for the team. Run SQL queries and analyze data to identify areas needing audits. Improve and condense a training document to provide a consistent and efficient process for the team.