Nastasha Ellis

• Simultaneously manage 90+ active projects across wholesale, B2B, and B2C clients, with project values ranging up to $70,000+ • Maintain a 96% on-time delivery rate across a high-volume project portfolio through proactive scheduling, vendor coordination, and real-time issue escalation • Manage relationships with 15+ vendors, coordinating delivery crews, labor, and subcontractors to ensure seamless execution from kickoff through final closeout • Serve as primary client point of contact across all project phases, delivering structured communications and consistent updates throughout the project lifecycle • Track and manage purchase orders weekly across all active projects, proactively identifying backorders and delays to protect timelines and prevent cost overruns • Manage punch list execution, vendor chargebacks, and warranty claims — recovering costs and protecting project profitability • Maintain real-time project milestones and data in NetSuite, ensuring full visibility for all internal and external stakeholders • Partner cross-functionally with Project Managers, Designers, and Sales teams to align on scope, timelines, and deliverables from kickoff through closeout • Ensure 100% compliance with building logistics requirements including COI preparation, dock scheduling, and freight elevator coordination to eliminate day-of delivery delays • Support PM-led kickoff meetings by gathering and confirming all project documentation, stakeholder contacts, and scope details • Oversee company-wide logistics coordination, managing 90% of all inbound and outbound freight including FTL and LTL carriers for project delivery and property inventory • Coordinate out-of-state (OOS) shipments and freight carrier scheduling. • Manage inbound inventory logistics for company property, coordinating receiving schedules and carrier communications to support warehouse operations and project timelines

• Managed project-style workflows across 100+ regions, consistently surpassing Redfin's 30-minute SLA with a 96%+ success rate across a high-volume, multi-region territory • Coordinated full scheduling lifecycle from client request to completion, managing simultaneous stakeholder communications with customers, listing agents, and internal teams • Averaged 50+ task completions per hour using CRM platforms, demonstrating efficiency and the ability to manage competing priorities at scale

• Directed daily operations of a $13M annual revenue location, leading and certifying a team of 40+ employees and managing staffing levels to deliver an unmatched client experience • Maintained professional relationships with a client base of 500+, resolving concerns and escalating issues while preserving brand integrity and customer satisfaction • Generated and presented 15 recurring sales and performance reports to upper management, influencing strategic decisions through data-driven insights

• Skilled financial professional with a proven track record of excellence in client coordination, specializing in fundamental financial principles encompassing protection, emergency funds, investing, and retirement accounts. • Demonstrated expertise in crafting intricate budgets and financial goals for diverse clients, leveraging in-depth knowledge of Fortune 500 company products and services to provide optimal assistance. • Committed to fostering financial independence, consistently achieving a 100% customer satisfaction rate through the provision of essential tools and education to clients.