Nassim Janah

-Design and implementation of complex Jira workflow schemas (statuses, transitions, conditions, validators, post-functions) to optimize business processes. -Management of all screen schemas, custom fields, and field contexts to ensure data relevance and quality. -Administration of issue types and issue type schemas based on team functional requirements. -Configuration of permission schemas (global, project, role) and issue security schemas to guarantee data confidentiality and integrity. -Management of dashboards and Jira Query Language (JQL) filters for reporting, visibility, and performance tracking. -Development and maintenance of advanced Groovy scripts using ScriptRunner to automate repetitive tasks and implement complex business logic (e.g., conditional field modifications, dynamic validations, automatic ticket/sub-task creation). -Creation of scripted fields to calculate and display aggregated or derived information, thereby enhancing reporting and analysis capabilities. -Implementation of ScriptRunner Listeners and Jobs to trigger specific actions based on events or schedules. -Design and deployment of native and advanced Jira Automation rules to streamline processes (e.g., automatic assignment, conditional transitions, synchronization of linked ticket fields).

-Administered and maintained IT monitoring tools (ServiceNow MMS, IPAM, NNMi, LiveNX, Nagios) for tracking and supervision of enterprise network infrastructure, including routers, switches, wireless access points, and WAN lines across Air Liquide environments. -Performed secure configuration and lifecycle management of SNMPv3 user profiles on Cisco and Aruba network devices via SSH. -Standardized and updated device hostnames across the network infrastructure to align with global naming conventions and asset inventory requirements. -Created and maintained up-to-date network topology diagrams and documentation using draw.io to support IT operations, audits, and infrastructure planning. -Proficient in tracking operational and technical KPIs through dynamic and interactive dashboards built with Power BI, enabling performance monitoring and data-driven decision-making.

-Coordinated the procurement of IT maintenance services and support contracts across multiple vendors and OEMs (multi-vendor environment). -Managed and updated procurement tracking files and documentation to ensure accuracy, version control, and contract visibility. -Executed purchase orders through Microsoft Dynamics AX, ensuring compliance with internal procurement policies and budget allocations. -Handled administrative tasks related to internal and external requests, including documentation processing, contract follow-ups, and vendor correspondence. -Oversaw the lifecycle and renewal process of IT maintenance contracts, ensuring timely renewals and avoiding service interruptions. -Verified and logged support certificates and service agreements received from vendors within Dynamics AX for audit and operational traceability.

-End-to-end management of IT maintenance contracts for international corporate clients and multinational accounts. -Oversaw contract renewals and upselling of support services to ensure service continuity and customer satisfaction. -Maintained and updated the installed base with accurate SLA, coverage periods, and billing information. -Configured automated billing workflows (Auto-Pilot) or processed manual invoicing based on contract specifics. -Performed data cleansing and integrity checks on the installed base under maintenance to ensure consistency and accuracy.

Prospecting Customers in B2B and B2C, Sales of IT Solutions, Sales of Training Services for IT Solutions

Pricing of Services and Port Installations (Port of Casablanca)

Customer prospecting, Selling Import and Export services

International Business – GRADUATION JUNE 2019