Nasser Alasmari

Application Support Officer @ تطوير تقنيات التعليم | Tatweer Educational Technologies

About

Experience in digital platform operations and service delivery, focused on system stability, change coordination, and smooth production releases across web environments.

Country

Saudi Arabia

City

Riyadh Region

Industry

Information Technology & Services

Skill

Attention to Detail, Data Management, Resolving Issues, Management, Troubleshooting, Project Planning, Product Management, Product Development, Program Management, Program Development, Microsoft Excel, Time Management, Computer Science, Information Technology, Product Strategies, IT Systems Development, IT Service Delivery, Scrum, Agile Environment, Management Information Systems (MIS)

Experience

Application Support Officer

تطوير تقنيات التعليم | Tatweer Educational Technologies

2025-10 - Present · 1 yr

L1 / L2 Technical Support - Providing technical support for Madares Platform by handling and resolving support tickets related to system issues. - Testing user accounts, permissions, and platform functionalities to ensure a smooth and reliable user experience. - Using SQL to perform data checks, validate records, and support troubleshooting and root-cause analysis. - Collaborating with technical teams to escalate issues and ensure timely and effective resolution.

COOP | Digital Channels Delivery

Zakat, Tax and Customs Authority

2025-1 - 2025-5 · 5 mos

الرياض السعودية

- Led and tracked Technical Change Requests (TCRs) aligned with team goals and delivery plans. - Coordinated with QA, security, and release teams to ensure smooth and compliant deployments. - Delivered UI enhancements, including the official update of the SAR currency symbol. - Used Jira and Remedy to manage tasks, technical changes, and deployment readiness.